Making a complaint after 29 August 2019
If you didn’t make a complaint about the sale of your PPI policy (or non-disclosure of commission) on or before 29 August 2019, you can only ask us to review your policy for either of the reasons below:
If there were exceptional circumstances that stopped you from complaining on or before 29 August 2019, you may be able to complain to us, or to the Financial Ombudsman Service, even though the deadline has now passed. Please note the complaint will only be investigated if we agree that the failure to complain before the deadline was due to exceptional circumstances.
You can also complain after the 29 August 2019 deadline if your PPI policy was still active on 29 August 2017 and you have had a claim on the policy rejected because of eligibility issues, exclusions or limitations in the policy. To be considered the complaint must relate specifically to the rejection of the claim.
If you’re not sure, you can contact us on 0345 600 2882 to discuss.
If you’re unhappy about how we’ve handled your complaint
If you are unhappy with our final decision, you can refer to the Financial Ombudsman Service (FOS) for additional information on how to use this free and independent service.