Data Protection Privacy – Our promise to protect your information

Our Privacy Notice outlines how the Bank collects, uses, and protects your personal information, ensuring transparency and compliance with privacy laws. It also informs you about your rights, provides details on data handling practices and advises you on who to contact if you have any queries.

Danske Bank is the trading name of Northern Bank Limited which is a member of the Danske Bank Group, and our privacy notice lets you know how companies within the Group look after your personal information.

We can only process your personal information where we have a proper reason, these can include:

• We have a legitimate interest to do so.
• We are required to by law.
• To manage your product or service.
• You have allowed us to process your personal information.

This will depend on the products or services that you have, however we only ever collect enough personal information to allow us to manage your products so that you get the best possible service. These can include:

• Your name and contact details.
• Financial details.
• Education and employment status.
• Information about your family, including anyone acting on your behalf.
• Your account details and preferences on how we manage them.
• Online banking details.
• Visual images, including copies of your identification or CCTV footage from our premises.
• Biometric information, if used to verify your identity.

This can be personal information that you have provided, or we have collected from elsewhere, including:

• Application forms, emails, letters, webforms or on telephone calls.
• Information from how you use your accounts.
• Information from credit reference and fraud prevention agencies.
• Joint account holders and people you are financially linked to.
• From your financial advisors.
• Through digital channels and social media platforms, such as, Facebook and LinkedIn.

Depending on the nature of the information collected, sometimes we can only use your information if you have agreed to its use. This is usually when the information is of a sensitive nature or relates to your marketing preferences. Some information is used because we need to comply with laws, such as, when detecting or preventing financial crime.

Where we are using your information entirely on your agreement, you have the right to withdraw your consent at any time. However, this will sometimes mean we can no longer provide you with products of services.

There are many reasons why we collect your personal information; the main ones include the following:

• To verify your identity.
• Manage your products and services.
• Assess your suitability for any product or service.
• Preventing fraud or recovering debt.
• Protecting you.
• Research purposes that allow us to improve our service.
• To share it with others.

We will keep your personal information for as long as you are a customer. We also keep your personal information for up to seven years after you stop being a customer for the following reasons:

• To respond to complaints.
• For customer information research purposes.
• Because we are required to by the law.

If you are a potential customer that does not become a customer, your personal information may be stored for up to 12 months.

Under current Data Protection Laws, you have a number of rights. Should you need to exercise any of these rights we will aim to respond within one month, but this can be extended under certain circumstances. You have the right to:

• access your personal information that we process, store, or share, subject to it not being restricted by law or impacting another individual’s privacy.
• ask us to correct any information that is wrong or incomplete.
• object to our use of your personal information, which may require us to delete, remove, stop keeping or sharing it.
• ask us to stop profiling or using your personal information for marketing purposes.

To exercise any of these rights, please write to the Data Protection Officer, Danske Bank, Donegall Square West, Belfast, BT1 6JS or contact us at: yourprivacyrights@danskebank.co.uk.

To improve our products and services we undertake market research, which may involve sharing your information with market research companies. If you do not want to take part, please contact us and we will record this.

We are keen to keep you up to date with any essential information, which we can only do if we have up to date email and mobile numbers. If you do not want to be contacted, we can delete your details from our records, or you can add or delete them yourself though your eBanking or under your profile on your Mobile Banking App.

From time-to-time we may contact you when we believe a particular product may be of interest to you. If you do not wish to receive any marketing information or want to change your current preferences, you can tell us at any time. You can write to you branch or contact us at customer services 0345 600 2882.

We collect information from our websites and mobile apps when you use them, which is used to improve the service you experience. You will also see some marketing, but it will not be tailored to you.

Full details of our Cookie Policy can be found on our Cookie Policy help page.

If you are unhappy how we have managed, your personal information you should contact us to discuss any concerns. Details of our Complaints Procedure can be found on our Complaints Procedure page, where you can complete an online form, or write to us at Danske Bank, PO Box 2111, Belfast BT10 9EG or call us on 0345 600 2882.

If you are not happy with how the Bank managed your complaint you have the right to complain to:

We have appointed a Data Protection Officer to advise us about our data protection obligations and to monitor compliance. You can contact the Data Protection Officer by writing to:

or by emailing us at yourprivacyrights@danskebank.co.uk.

We may access and use information from credit reference and fraud prevention agencies when you open your account and periodically to:

• check your identity and verify the accuracy of the information you provide to us.
• manage and take decisions about your accounts, including assessing your creditworthiness and checks to avoid customers becoming over-indebted.
• prevent criminal activity, fraud, and money laundering.
• trace debtors and recover debts.