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Queen Elizabeth II

We are deeply saddened by the death of Queen Elizabeth II.

For seven decades she dedicated her life to public service and she was greatly respected right across the world. We offer our heartfelt condolences to the Royal Family.

Below you can find answers to some common questions relating to the newly announced Bank holiday.

  • Yes, this bank holiday will operate in the same way as other bank holidays.

  • No, branches will be closed on Monday 19 September.

  • Our contact centre will be open to answer emergency queries from 9am – 5pm on 19 September.

  • On Monday 19 September if reporting fraud please use this number - 0800 917 7657.

    Criminals often seek to take advantage of major events as a cover story in order to commit fraud, so it is important to remain vigilant. Remember to follow the advice of Take Five to Stop Fraud External link icon and always take a moment to stop and think before parting with your money or personal or financial information.

  • No, as with other bank holidays, such payments will not be made on Monday 19 September. Payments due on this date should instead appear in your account no later than the following day, Tuesday 20 September.

  • No, as with other bank holidays, Direct Debits and Standing Orders will not be processed on Monday 19 September. Such payments should instead be processed no later than the following day, Tuesday 20 September.

  • Yes, as with other bank holidays, Faster Payments will continue to operate 24/7.

  • Card payments will continue to operate as usual.

  • As with other bank holidays, cheques will take an extra day to clear.

  • No, as with other bank holidays, the same-day cash settlement system (CHAPS) often used for high-value and time-critical payments, such as house purchases, will be closed on Monday 19 September. CHAPS will reopen the following day, Tuesday 20th.

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