We continue to receive very high call volumes during this difficult time. To enable us to get to more of your calls, we are focussing our efforts and changing our call line opening times to 8am-6pm Monday to Friday, and 9am-5pm at the weekends.
These opening times will replace our normal opening hours until further notice. Our emergency lines for lost and stolen cards and fraud remain open 24/7. If your query is urgent, please hold, we’re working hard to get to your call.
If your income has been affected by the disruption from coronavirus, we’re here to support you.
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Claim a refund if you have been impacted by travel cancellations.
On 19 March 2020, the Bank of England announced a decrease in the Bank of England bank rate from 0.25% to 0.10%.
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Read our financial results for the 12 months to end December 2019.
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As part of a regulatory requirement, an independent survey was conducted to ask customers of the 9 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Further information and full results are available on the link below.
We’re required by the Financial Conduct Authority to publish some information about our personal current account services.
This includes, amongst other things:
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NI/UK: 0345 603 1534 Outside NI/UK: +44 28 9004 9219 |
Opening hours |
* Except Bank Holidays |
