Useful Numbers
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Emergency Telephone Numbers
Lost or Stolen Cards
UK number International number Opening hours 0800 0324661 +44 800 0324661 24 hour Telephone service Business e-banking fraud helpline
UK number International number Opening hours 0800 917 7918 +44 800 917 7918 24 hour Telephone service -
3D Secure
If you have any questions or problems regarding 3D Secure, please contact us.
UK number International number Opening hours 3D Secure 0345 850 9515 +44 2890 046015 Mon-Fri : 8am – 8pm
Sat & Sun : 9am – 4.30pm -
Business Direct Team
The Business Direct Team can handle all your day to day queries by phone.
UK number International number Opening hours Business Direct Team 03452 666 555 +44 2890 049244 Mon – Fri: 8am – 8pm
Sat & Sun : 9am – 4.30pm -
Business eBanking Customer Support
If you have any questions or problems using our Business eBanking, Mobile or Tablet app, get in touch.
What can we help you with?
- The use of Business eBanking, including how to make payments
- Installation, logon and communication set-up
- Integration Services, File Transfers and File formats
Please remember to state
- User ID
- Reference number of the payment
- Transfer number of the transferred payment folders/file reference
UK Number International Number Opening hours Business eBanking Customer support 02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
Fri: 8am – 5pm
Sat: 9am – 5pm
Sun: 9am – 8pm -
Bacs Helpdesk
Bacs Service Users can access the most up to date Guides on the Bacs website.
Phone number Opening hours Bacs Helpdesk 0345 603 4615 9am – 5pm
Service users can also call the Bacs service desk after 5pm if the call is urgent on 03701 650 018.
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Business Advisers
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Business Centres
Business Centres UK number International number Opening hours Belfast Business Centre 03452 66 88 99 +44 2890 049256 Mon – Fri: 8am – 8pm
Sat & Sun: 9am – 4:30pmNorth Business Centre 03452 66 88 99 +44 2890 049256 Mon – Fri: 8am – 8pm
Sat & Sun: 9am – 4:30pmSouth Business Centre 03452 66 88 99 +44 2890 049256 Mon – Fri: 8am – 8pm
Sat & Sun: 9am – 4:30pm -
Corporate Banking Support Team
Phone number Opening hours Corporate Banking Support Team 03452 661166 Mon – Fri : 9am – 5pm
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Trade Finance
UK Phone number International number Opening hours Trade Finance 02890 048175 +44 2890 049205 Mon – Fri : 9am – 5pm -
Asset Finance
UK Phone number International number Opening hours Asset Finance 02890 0492595 +44 2890 049259 Mon – Fri : 9am – 5pm -
Invoice Finance
Invoice Finance UK Phone number International number Opening hours General 02890 048339 +44 2890 048339 Mon – Fri : 9am – 5pm Technical 02890 048304 +44 2890 048304 Mon – Fri : 9am – 5pm -
Markets
Markets UK Phone number International number Opening hours Foreign Exchange 02890 891111 +44 2890 891111 Mon – Fri : 9am – 5pm Money Markets 02890 891100 +44 2890 891100 Mon – Fri : 9am – 5pm Structured Solutions 02890 049606 +44 2890 049606 Mon – Fri : 9am – 5pm -
Customers in financial difficulty
We understand that you may find yourself in financial difficulty for a number of reasons. If you are in this situation, please contact us as soon as possible.
UK number International number Opening hours Customers in financial difficulty 0345 606 0573 +44 2890 049221 Mon – Fri : 8am – 8pm
Sat & Sun : 9am – 4.30pm
