Useful numbers
-
Emergency Telephone Numbers
Lost or Stolen Cards
UK number International number Opening hours 0800 0324661 +44 800 0324661 24 hour Telephone service Business eBanking fraud helpline
UK number International number Opening hours 0800 917 7918 +44 800 917 7918 24 hour Telephone service -
3D Secure
If you have any questions or problems regarding 3D Secure, please contact us.
UK number International number Opening hours 3D Secure 0345 850 9515 +44 2890 046015 Mon-Fri : 8am – 8pm
Sat & Sun : 9am – 5pm -
Business Direct Team
The Business Direct Team can handle all your day to day queries by phone.
UK number International number Opening hours Business Direct Team 03452 666 555 +44 2890 049244 Mon – Fri: 8am – 8pm
Sat & Sun : 9am – 5pm -
Business eBanking Customer Support
If you have any questions or problems using our Business eBanking, Mobile or Tablet app, get in touch.
What can we help you with?
- The use of Business eBanking, including how to make payments
- Installation, logon and communication set-up
- Integration Services, File Transfers and File formats
Please remember to state
- User ID
- Reference number of the payment
- Transfer number of the transferred payment folders/file reference
UK Number International Number Opening hours Business eBanking Customer support 02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
Fri: 8am – 5pm
Sat: 9am – 5pm
Sun: 9am – 8pm -
Bacs Helpdesk
Bacs Service Users can access the most up to date Guides on the Bacs website.
Phone number Opening hours Bacs Helpdesk 0345 603 4615 9am – 5pm
Service users can also call the Bacs service desk after 5pm if the call is urgent on 03701 650 018.
-
Our Teams
-
Business Centres
Business Centres UK number International number Opening hours Belfast Business Centre 03452 66 88 99 +44 2890 049256 Mon – Fri: 8am – 8pm
Sat & Sun: 9am – 5pmNorth Business Centre 03452 66 88 99 +44 2890 049256 Mon – Fri: 8am – 8pm
Sat & Sun: 9am – 5pmSouth Business Centre 03452 66 88 99 +44 2890 049256 Mon – Fri: 8am – 8pm
Sat & Sun: 9am – 5pm -
Corporate Banking Support Team
Phone number Opening hours Corporate Banking Support Team 03452 661166 Mon – Fri : 9am – 5pm
-
Trade Finance
UK Phone number International number Opening hours Trade Finance 02890 048175 +44 2890 049205 Mon – Fri : 9am – 5pm -
Asset Finance
UK Phone number International number Opening hours Asset Finance 02890 049259 +44 2890 049259 Mon – Fri : 9am – 5pm -
Invoice Finance
Invoice Finance UK Phone number International number Opening hours General 02890 048339 +44 2890 048339 Mon – Fri : 9am – 5pm Technical 02890 048304 +44 2890 048304 Mon – Fri : 9am – 5pm -
Customer Protection Centre
UK Number International Number Opening hours Customer Protection Centre (North West) 02890 045030 +44 2890 045030 Mon - Fri: 9am – 5pm Customer Protection Centre (Belfast) 02890 047330 +44 2890 047330 Mon - Fri: 9am – 5pm -
Markets
Markets UK Phone number International number Opening hours Foreign Exchange 02890 891111 +44 2890 891111 Mon – Fri : 9am – 5pm Money Markets 02890 891100 +44 2890 891100 Mon – Fri : 9am – 5pm Structured Solutions 02890 049606 +44 2890 049606 Mon – Fri : 9am – 5pm -
Customers in financial difficulty
We understand that you may find yourself in financial difficulty for a number of reasons. If you are in this situation, please contact us as soon as possible.
UK number International number Opening hours Customers in financial difficulty 0345 606 0573 +44 2890 049221 Mon – Fri : 8am – 8pm
Sat & Sun : 9am – 5pm -
Business Customer Welcoming Team – existing applications only
Business Customer Welcoming Team can handle queries for account applications which are already in progress.
To apply for a new Business account with us, please contact our Business Direct Team – their contact information can be found above.
UK Phone number International number Opening hours Business Customer Welcoming Team 02890 046 649 +44 2890 046 649 Mon – Fri : 9am – 5pm
We may record or monitor calls to confirm details of our conversations, and for verification and quality purposes. You can read more about what personal information we hold, how we use it and your rights in our data protection privacy notice, How we use your personal and business information.
