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Useful numbers

For all general business queries please contact 0345 850 9515, or if you have a specific query then please use the sections below.

  • If you have any questions or problems with strong customer authentication please contact us.


    Phone number Opening hours
    Strong customer authentication 028 9004 6622 Mon-Fri: 8am – 6pm
    Sat: 9am – 1pm
    Sun: Closed

  • The Business Direct Team can handle all your day to day queries by phone.


    UK number International number Opening hours
    Business Direct Team 03452 666 555 +44 2890 049244 Mon – Fri: 8am – 6pm
    Sat: 9am – 1pm
    Sun: Closed

  • If you have any questions or problems using District, Mobile or Tablet app, get in touch.

    What can we help you with?

    • The use of District, including how to make payments
    • Installation, logon and communication set-up
    • Integration Services, File Transfers and File formats

    Please remember to state

    • User ID
    • Reference number of the payment
    • Transfer number of the transferred payment folders/file reference


    		 UK Number International Number Opening hours
    District Customer support 02890 311377 +44 2890 311377

    Mon - Thurs: 8am - 6pm
    Fri: 8am - 5pm
    Weekends: Closed

  • Bacs Users can access the most up to date Guides on the Bacs website.


    Phone number Opening hours
    Bacs 0345 603 4615 9am – 5pm

    Users can also call Bacs directly after 5pm if the call is urgent on 03701 650 018.
  • Phone number Opening hours
    Corporate Banking Support Team 03452 661166 Mon – Fri : 9am – 5pm
  • Phone number Opening hours
    Agribusiness Support Team 03452 66 88 99 Mon – Fri: 8am – 6pm
    Sat: 9am – 1pm
    Sun: Closed
  • UK Phone number International number Opening hours
    Asset Finance 02890 049259 +44 2890 049259 Mon – Fri : 9am – 5pm

  • We understand that you may find yourself in financial difficulty for a number of reasons. If you are in this situation, please contact us as soon as possible.

    UK number International number Opening hours
    Customers in financial difficulty 0345 606 0573 +44 2890 049221 Mon – Fri : 8am – 6pm
    Sat: 9am – 1pm
    Sun: Closed

  • Business Customer Welcoming Team can handle queries for account applications which are already in progress.

    To apply for a new Business account with us, please contact our Business Direct Team – their contact information can be found above.

    UK Phone number International number Opening hours
    Business Customer Welcoming Team 02890 046 649 +44 2890 046 649 Mon – Fri : 9am – 5pm

We may record or monitor calls to confirm details of our conversations, and for verification and quality purposes. You can read more about what personal information we hold, how we use it and your rights in our data protection privacy notice, How we use your personal and business information.

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