District and Business Apps

If you have questions about using District or our Mobile and Tablet Apps, please contact us.

We can help you with:

• making payments;
• installation, logging on and communication set-up;
• integration Services, File Transfers and File formats.

Please remember to state:

• your User ID;
• the payment reference number;
• the transfer number of the transferred payment folders or the file reference.

We may record or monitor calls to confirm details of our conversations, and for training and quality purposes. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

Follow the instructions below or get in touch with our dedicated District Customer Support team.

1. Once you have logged on to District, click on the blue ‘Create’ button at the top right of the screen and select ‘Create payment’.
2. Enter the details of the payment you wish to make, choosing the correct payment type. You can save these payment details along with other payments you have set up by ticking the box. If you leave the box unticked, the payment will be saved and can be authorised individually
3. If you have sufficient access, you’ll be able to save the payment as a creditor. You can then use the Creditor ID (short name or reference) for future payments.
4. You’ll also have the option of creating further payments or you can progress with authorising the current payment.
5. If you can authorise payments alone you can do this straight away. If you operate two jointly, the person providing the second authorisation can access the ‘List of outgoing payments’ and choose to authorise the payment.
6. You can authorise payments with your password, which counts as your digital signature.

Follow the instructions below or get in touch with our dedicated District Customer Support on 028 9031 1377 or +44 2890 311377 if you are calling from outside the UK. Please ensure that your contact details are up to date under Profile & Settings.

1. Once you have logged on to District, click on ‘Contact & Help’ from the top right of the menu bar and select ‘Notification centre’.
2. Select ‘Create subscriptions’ and then, for example, ‘Accounts’ and whichever subsequent alert type you require.
3. Select the type of notification you’d like to receive and the specific account it relates to.
4. Choose how often – for example daily – the time of day, and how – for example, by email – you’d like to receive the alerts.
5. Select ‘Activate’.
6. We’ll send you a text to confirm that your alert has been set up.

Log on to District using your logon credentials.

Create a new User:

You can create a new User if you’re an Administrator, by selecting ‘Administration’ in the left hand menu and then clicking on the blue ‘Create user’ button at the top right of the screen.

Enter the required details as instructed.

Before you finish creating the new User, you will see a summary of the basic data and the access that you have assigned to the User.

To approve, click ‘End’ on the bottom bar. The Electronic Signature box will then appear.

You must accept the changes with your Electronic Signature by entering your password. If you can approve these changes alone, the User is activated immediately.

If you decide not to approve the User, click ‘Cancel’. If the activation requires second approval, the User is automatically placed in ‘Changes for verification’.

Amend a User:

To amend a User you should select, ‘Edit User’ from the drop-down arrow next to the User you wish to edit within the ‘List of Users’ screen.

In the basic data, you cannot edit User ID, first name, surname or User name. All other User records can be edited.

Copy a User:

To copy a User you should select, ‘Copy User’ from the drop-down arrow next to the User you wish to copy within the ‘List of Users’ screen.

When you copy a User, all rights assigned to that User, including module and account accesses, are copied to the new User. Unassigned functions and rights will not be copied to the new User. To assign these functions and rights you must contact an administrator with the appropriate authority.

Delete a User:

To delete a User you should select ‘Delete User’ from the drop-down arrow next to the User you wish to delete within the ‘List of Users’ screen.

You will then get this screen,

If you select Approve, the Electronic Signature box will appear and you must accept the deletion with your Electronic Signature by entering your password.

Important: If the User has other mandates to be deleted (for example a mandate to sign cheques), you must send written notice of the withdrawal of this mandate to us.

Note: If the User requires access to the Administration module, this must be approved by the District Agreement owner in writing by signing the User Authorisation and returning it to the bank for verification. The District Agreement owner should contact their Relationship Manager to request this.

Help: You can get help at any stage in the administration process by on clicking the question mark in the top right-hand corner of each screen.

District may be tailored according to your business needs. The system is based on modules that you can select as required. We offer both Cash Management services and modules covering your business needs. To find out more about all the modules visit our District page.

Phone your Account Manager to discuss what additional modules you require.

Use the District or Mobile and Tablet apps to send us secure messages, rather than using your business or personal email addresses.

• You can attach documents to your secure messages.
• We can also send you documents in secure messages.
• You can find Secure Messages in the top right of the menu bar under ‘Contact & help – Messages’.

Create and send a message

• Click on the ‘Create message’ button in the top right corner of the screen.
• Select the subject most suitable to your message from the Subject drop-down. This makes sure that we get your message to the right person.



• Give as much detail in the secure message – for example the account number, a detailed description, dates etc.
• Remember, your message is only seen you and the bank.
• When you have completed your message, click on ‘Send’
• You will be asked to key in your password to confirm you want to send the message. If not, hit ‘Cancel.’

Sent and received messages

• View messages that you have sent or received from the options along the top menu ‘Received messages’ or ‘Sent messages’
• You will only see your messages, not messages from other users.
• You can specify your search timeframe by using the From and To date options
• You can then select the message you need from the list that appears from the search

Or you can ask Customer Support to help you send your first secure message.

We may record or monitor calls to confirm details of our conversations, and for training and quality purposes. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

Help: You can get help at any stage in the process by clicking on the question mark in the top right-hand corner of the screen.

• Once you’ve logged on, click on the User name from the top right of the menu bar, select Profile and then click Edit.
• In the first text box enter +44. This is the country code for the UK and in the second text box they will enter your mobile number in full – you don’t need to drop the zero at the start.
• You can also enter your email address in the next text box.
• When you have completed your details click on ‘OK’.
• You’ll be asked for your password to digitally sign the changes you’ve just made.
• You’ll then receive a text message (to the mobile phone number you’ve registered) to confirm that your information has been updated.
• If you have updated an old mobile to a new mobile number you will receive a text message to the old mobile number to advise it has now been amended.

NB If you need to update the mobile number to a non UK number – check with District Customer Support beforehand as some countries are not valid for this service.

We may record or monitor calls to confirm details of our conversations, and for training and quality purposes. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

For Faster Payments, the payment limit is the sterling equivalent of €60,000 per transaction.

The currency conversion tool shows exchange rates for more than 25 currencies and can convert prices instantly.
This exchange rate tool always uses the Danske Bank Exchange Rate (UK), applying the 'sell' rate for foreign cash. Where the conversion is between two non-sterling currencies then the rate used will be a 'mid-market' rate. The Danske Bank Exchange Rate (UK) is subject to change, and the currency converter is for indicative, information purposes only.

You can also phone us to talk through your business currency needs as an alternative option.

Log on to District using your logon credentials.

You can access the changes for verification under ‘Administration’ on the left-hand menu. ‘User changes to be approved’ is an option then across the top menu bar.

You can narrow your search then by selecting the appropriate drop-down option under ‘Type’ or ‘Changed by’.

Once you click Search, a list of all changes to be approved will be listed. However, only user changes which you are allowed to approve will have a tick box to allow your approval of the change.

To approve a change that you are authorised to do, tick the box and then click ‘Verify changes.’ The Electronic Signature box will appear and you must accept the change with your Electronic Signature by entering your password.

Note: If the User requires access to the Administration module, this must be approved by the District Agreement owner in writing by signing the User Authorisation and returning it to the bank for verification. The District Agreement owner should contact their Relationship Manager to request this.

Notifications are automatic alerts that you set up yourself to help you keep on top of your business’s finances.

Here’s how to set them up:

1. Ensure that your mobile number and email address are up to date (check under ‘Profile & Settings’)
2. Click ‘Contact & Help’ on the top right of the menu bar and select ‘Notification centre’.
3. Select ‘Create subscriptions’ and then, for example, ‘Accounts’ and whichever subsequent alert type you want - Payments, Trade Finance or eArchive.
4. Select the type of notification you’d like to receive, for example, ‘Balance information’ and the specific account it relates to.
5. Choose how often – for example daily – the time of day, and how – for example, by email or text message – you’d like to receive the alerts.
6. Select ‘Activate’.
7. We’ll send you a text to confirm that your alert has been set up.

All alerts then that you have created are listed under ‘Subscriptions’ on the top menu bar and you can manage these at any time.

Help: You can get help at any stage by clicking on the question mark in the top right-hand corner of the screen.

Log on to District using your logon credentials.

You can access the list of current users attached to the District agreement under ‘Administration’ on the left-hand menu. ‘List of Users’ is an option then across the top menu bar.

You can sort the users in the list using any of the search criteria User ID, User name, Type, Subject, Access or Status just by clicking on the required heading in the menu bar.

Also note, that you can search the users by selecting the suitable option from the dropdown menus under Status, User and Type. This will help you to narrow the search to suit your requirement.

Function menu: Next to each user there is an arrow. The arrow brings up a function menu where you can choose various actions.

Information text: If we have a message for you relating to the agreement, this will be shown at the top of the list of users.

Note: If the User requires access to the Administration module, this must be approved by the District Agreement owner in writing by signing the User Authorisation and returning it to the bank for verification. The District Agreement owner should contact their Relationship Manager to request this.

Help: You can get help at any stage in the administration process by clicking on the question mark in the top right-hand corner of each screen.

If you have the Administration module in District, you can use ‘Payment Limits’ as an additional security measure to control payments executed through District. You can create a payment limit on an account and/or on an individual User depending on your requirements. Using payment limit – account allows you to control the value of payments to be debited from a specified account.

Depending on your level of administration rights, District allows you to:

• Create, edit, delete and view payment limits on an account
• Create, edit, delete and view payment limits on a User
• List and view payments that exceed a limit
• View and approve changes of payment limit awaiting verification

Cancelling the Administration module: If you cancel the Administration module from the District Agreement you will no longer be able to manage Payment Limits. You should delete all Payment Limits on Users and accounts before contacting us to cancel the module. Failure to do so may result in payments not being executed if payment limits are exceeded in the future.

Note: If the User requires access to the Administration module, this must be approved by the District Agreement owner in writing by signing the User Authorisation and returning it to the bank for verification. The District Agreement owner should contact their Relationship Manager to request this.

Help: You can get help at any stage in the process by clicking on the question mark in the top right-hand corner of the screen.

For further information on Payment Limits, please contact your Relationship Manager.

eArchive is an electronic archive of your account statements (plus some other important documents) from the last ten years. You will find it under ‘More’ in the left-hand menu when you log on to District using your logon credentials.

Depending on your User Authorisation, you can view documents for your business and any other business linked to the District agreement such as statements, fee notes, audit letters, and District Agreements.

You can also tailor the settings in eArchive to suit your own needs.