District and Business Apps

Frequently Asked Questions

  • What is the phone number for District Customer Support?

    If you have questions about using District or our Mobile and Tablet Apps, please contact us.

    We can help you with:

    • making payments;
    • installation, logging on and communication set-up;
    • integration Services, File Transfers and File formats.

    Please remember to state:

    • your User ID;
    • the payment reference number;
    • the transfer number of the transferred payment folders or the file reference.
    District Customer Support
    UK number International number Opening hours
    028 9031 1377 +44 28 9031 1377 Mon – Thurs: 8am – 8pm
    Fri: 8am – 5pm
    Sat & Sun: 9am – 5pm

    We may record or monitor calls for your protection, to train our staff and to maintain the quality of our ongoing service.

  • How do I make a payment on District?

    Follow the instructions below or get in touch with our dedicated District Customer Support team.

    1. Once you have logged on to District, click on the blue ‘Create’ button at the top right of the screen and select ‘Create payment’.
    2. Enter the details of the payment you wish to make, choosing the correct payment type. You can save these payment details along with other payments you have set up by ticking the box. If you leave the box unticked, the payment will be saved and can be authorised individually
    3. If you have sufficient access, you’ll be able to save the payment as a creditor. You can then use the Creditor ID (short name or reference) for future payments.
    4. You’ll also have the option of creating further payments or you can progress with authorising the current payment.
    5. If you can authorise payments alone you can do this straight away. If you operate two jointly, the person providing the second authorisation can access the ‘List of outgoing payments’ and choose to authorise the payment.
    6. You can authorise payments with your password, which counts as your digital signature.
  • How do I create an alert?

    Follow the instructions below or get in touch with our dedicated District Customer Support on 028 9031 1377 or +44 2890 311377 if you are calling from outside the UK. Please ensure that your contact details are up to date under Profile & Settings.

    1. Once you have logged on to District, click on ‘Contact & Help’ from the top right of the menu bar and select ‘Notification centre’.
    2. Select ‘Create subscriptions’ and then, for example, ‘Accounts’ and whichever subsequent alert type you require.
    3. Select the type of notification you’d like to receive and the specific account it relates to.
    4. Choose how often for example daily the time of day, and how – for example, by email you’d like to receive the alerts.
    5. Select ‘Activate’.
    6. We’ll send you a text to confirm that your alert has been set up.
  • How do I add or amend a User?

    You can create a new User if you’re an Administrator, by selecting ‘Administration’ in the left hand menu and then clicking on the blue ‘Create user’ button at the top right of the screen.

    To help you with this, we’ve created a guide. Here’s how you can access it:

    1. Log on to District
    2. Select ‘Administration’ in the left hand menu
    3. Select ‘Help – Administration’ from the top right of the menu bar
    4. Select ‘Read more’ under ‘Administration’ then click on ‘Create User’ guide

    If you are not an Administrator and would like to add a User, please contact your Account Manager.

  • How do I order a new module?

    District may be tailored according to your business needs. The system is based on modules that you can select as required. We offer both Cash Management services and modules covering your business needs. To find out more about all the modules visit our District page.

    Phone your Account Manager to discuss what additional modules you require.

  • How do I use Secure Message?

    Use the District or Mobile and Tablet apps to send us secure messages, rather than using your business or personal email addresses.

    • You can attach documents to your secure messages.
    • We can also send you documents in secure messages.
    • You can find Secure Messages in the top right of the menu bar under ‘Contact & help – Messages’.

    To assist you when creating a message we have a Help guide:

    1. Log on to District
    2. Click on ‘Contact & help’ from the top right of the menu bar
    3. Select ‘Help Guides - Administration’
    4. Now select ‘Read more’ under ‘Other information’ then click on the ‘Secure messaging’ guide

    Or you can ask Customer Support to help you send your first secure message.

    District Customer Support
    UK number International number Opening hours
    028 9031 1377 +44 28 9031 1377 Mon – Thurs: 8am – 8pm
    Fri: 8am – 5pm
    Sat & Sun: 9am – 5pm
  • How do I update my User contact details?

    • Once you’ve logged on, click on the User name from the top right of the menu bar, select Profile and then click Edit.
    • In the first text box enter +44. This is the country code for the UK and in the second text box they will enter your mobile number in full – you don’t need to drop the zero at the start.
    • You can also enter your email address in the next text box.
    • When you have completed your details click on ‘OK’.
    • You’ll be asked for your password to digitally sign the changes you’ve just made.
    • You’ll then receive a text message (to the mobile phone number you’ve registered) to confirm that your information has been updated.
    • If you have updated an old mobile to a new mobile number you will receive a text message to the old mobile number to advise it has now been amended.

    NB If you need to update the mobile number to a non UK number – check with District Customer Support beforehand as some countries are not valid for this service.

    District Customer Support
    UK number International number Opening hours
    02890 311377 +44 2890 311377 Mon – Thurs: 8am – 8pm
    Fri: 8am – 5pm
    Sat & Sun: 9am – 5pm

    We may record or monitor calls to confirm details of our conversations, and for training and quality purposes. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

  • What is the maximum limit for transferring money on the Business App?

    For Faster Payments, the payment limit is the sterling equivalent of €60,000 per transaction.

  • How does the Currency Converter work on the business apps?

    The currency conversion tool shows exchange rates for more than 25 currencies and can convert prices instantly.
    This exchange rate tool always uses the Danske Bank Exchange Rate (UK), applying the 'sell' rate for foreign cash. Where the conversion is between two non-sterling currencies then the rate used will be a 'mid-market' rate. The Danske Bank Exchange Rate (UK) is subject to change, and the currency converter is for indicative, information purposes only.

    You can also phone us to talk through your business currency needs as an alternative option.

  • How long can I access my statements / documents in District?

    You can access your statements and documents in District for 10 years via eArchive.

    eArchive is an electronic archive of statements and certain documents in District and you can find it down the left hand menu in District under ‘More’.

    You can view any documents for your business and any other business linked to the District agreement.

    To assist you in accessing eArchive we have created a Help guide:

    1. Log on to District
    2. Click on ‘Contact & help’ from the top right of the menu bar
    3. Select ‘Help Guides’
    4. Then scroll down and click on ‘eArchive’ to open the guide.

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