All customers should read about our

• Privacy and Security Policy

Terms & Conditions

• Terms and Conditions - Business Accounts

Standards of Lending Practice for Business Customers

• Standards of Lender and Borrower Responsibilities for Business

Fees and Service Charges Explained and Interest Rates

• Fees and Service Charges explained for Business Customers
• Fees and Service Charges explained for Business Customers - Foreign Payments
• Interest Rates

Want to check who holds authority to sign and make enquiries on your account?

As businesses grow and diversify into new markets their personnel can often change. It is important to ensure that the signatories and the staff who can make enquiries on your account is kept up to date.

To ensure that we can continue to offer you exceptional customer service you can check, with us, who is currently mandated to operate your accounts and who can make enquiries on your accounts. You can also arrange to add new signatories or allow new staff to make enquiries on your account.

If you would like to check existing or add new authorities or even to delete authorities for personnel who have left your business please contact your branch or Account Manager.

If you would like to add new signatories or allow staff to make enquiries on your account you can find the appropriate forms in the 'Mandates' section of our website.

• Mandates

• Business payment table

• Priority Pass Terms and Conditions

If you are not happy with any aspect of our service you can find out more about our internal complaint handling procedures in our leaflet Putting Things Right for You. We aim to deal with complaints in a way our customers are satisfied with.

Monitoring & Appeals Process

An appeal must be raised by using the template found at the appeals section of the Better Business Finance website within 30 days of the decline being advised to you. There are cases when the appeal will not be considered and you can find more information on exclusions on the Better Business Finance website.

The decision will initially be reviewed by an individual who has not been part of the initial application and decision. The process will also be overviewed by an independent body who will ensure that the appeals process has been adhered to.

Full details can be accessed through the Better Business Finance website where you will also find lots of useful information and factsheets on not only the appeals process but many other areas of business finance support.