Here you’ll find documentation you’ll need if you’re a Danske business customer.
Welcome
If you have recently applied to open new Business accounts, we will have written to you requesting that you complete an information form. As stated in our letter, it is important that you and each of the key parties read and understand the relevant documents referred to in the form before signing and returning it.
Want to check who holds authority to sign and make enquiries on your account?
As businesses grow and diversify into new markets their personnel can often change. It is important to ensure that the signatories and the staff who can make enquiries on your account is kept up to date.
To ensure that we can continue to offer you exceptional customer service you can check, with us, who is currently mandated to operate your accounts and who can make enquiries on your accounts. You can also arrange to add new signatories or allow new staff to make enquiries on your account.
If you would like to check existing or add new authorities or even to delete authorities for personnel who have left your business please contact your branch or Account Manager.
If you would like to add new signatories or allow staff to make enquiries on your account you can find the appropriate forms in the 'Mandates' section of our website.
The SEPA Direct Debit scheme will allow you to make payments from a Euro Currency Account by SEPA Direct Debit.
There are two SEPA Direct Debit schemes:
SEPA Core Direct Debit scheme – available to all personal and business customers;
SEPA Business to Business Direct Debit scheme – available to Corporate Opt-out customers only.
If you have a Euro Currency Account with us you should read about our
SEPA Direct Debit.
How you are protected
If you are not happy with any aspect of our service you can find out more about our internal complaint handling procedures in our leaflet Putting things right for you – Business Customers. We aim to deal with complaints in a way our customers are satisfied with.
Monitoring & Appeals Process
As part of our commitment to the Better Business Finance initiative Danske Bank operates a formal appeals process for declined applications for credit/finance. There will be occasions when we say no to a credit application. If you have been unsuccessful in your application, you can appeal the decision.
An appeal must be raised by using the template found at the appeals section of the
Better Business Finance website within 30 days of the decline being advised to you. There are cases when the appeal will not be considered and you can find more information on exclusions on the Better Business Finance website.
The decision will initially be reviewed by an individual who has not been part of the initial application and decision. The process will also be overviewed by an independent body who will ensure that the appeals process has been adhered to.
Full details can be accessed through the
Better Business Finance website where you will also find lots of useful information and factsheets on not only the appeals process but many other areas of business finance support.
Danske Bank’s use of cookies and processing of personal data
We use data from our own cookies and from third-party cookies. We use cookies and process personal data for the purpose of remembering your settings, improving our services, measuring traffic, showing you relevant messages (including profiling) and tracking your use of our website. You can choose to accept our use of all cookies, our use of functional, statistical and marketing cookies or our use of necessary cookies only. Your consent covers the use of both cookies and the associated processing of personal data. To get more information, click use of cookies and processing of personal data. To read more about how to revoke your consent, click the cookie policy link at the bottom of our website.
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