You need to send us one document from proof of identity and one document from proof of address.
There are a number of ways to do this:
- You can upload your documents securely on our website. Select the option for Customer Direct under Reason for uploading
- If you have our Mobile Bank app you can upload documents securely through the messages function. This way, you can take a picture of the documents and send it to us all from within our app. Select messages, then the icon on the top right hand corner of the screen, then select other queries from the options provided and click on the paperclip to attach your documents. Watch the video below to see how.
- If you have eBanking, you can submit your documents using the Secure Mail facility by going to contact selecting new message from the drop list and clicking on upload file. You’ll need to have saved copies of your documents on your device before doing this.
Included below is a list of acceptable documents that you can provide to verify your identity and address.
If you have recently sent us this information, please disregard this message.