Business Current Account Information

The Financial Conduct Authority requires us to publish the following information about our business current accounts:

Information about how to open a current account

To open any of our accounts, a new customer will need to provide us with the documents and information set out on our Become an customer page. We may request additional information or documents in individual cases.

You can open an account:
without visiting a branch Yes
where a visit to a branch is required, without an appointment In some cases
by sending us documents and information electronically Yes
by post Yes

How and when you can contact us to ask about the following things:

24 hour help Telephone Internet Banking Mobile Banking
Contact Details 0345 8509 515 https://danskebank.co.uk https://danskebank.co.uk/business/products-and-services/ways-to-bank/mobile-apps
checking the balance and transactions No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
sending money within the UK, including setting up a standing order No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
sending money outside the UK No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
paying in a cheque No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
cancelling a cheque No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
cash withdrawal in a foreign currency outside the UK No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
a lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
a direct debit, or allowing someone to collect one or more payments from your account using your debit card number No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
third party access to an account, for example under a power of attorney No Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
problems using internet banking or mobile banking No 02890 311377

Monday – Thursday 8am – 8pm*

Friday 8am – 5pm*

Saturday 9am – 5pm & Sunday 9am – 8pm
Not Possible Not Possible
reporting a suspected fraudulent incident or transaction Yes 0800 917 7918

24 Hours
Not Possible Not Possible
progress following an account suspension or card cancellation, e.g. following a fraud incident No 0345 8509 515

Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible
account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available No 03452 666 555

Monday-Friday 8am-8pm*

Saturday - Sunday 9am-5pm
Not Possible Not Possible

Notes:

  • This is a list of the most common queries we get, but it isn’t a full list of everything you can ask us about your account. You can get in touch on the phone, through secure mail, using Live Chat or by visiting one of our branches.
  • *Except Bank Holidays or other holidays in Northern Ireland when the bank is not open
  • Internet Banking service and Mobile Banking service may be temporarily unavailable when we are carrying out routine maintenance.

How and when you can use your bank account to do the following things:

Telephone Banking Internet Banking Mobile Banking
checking the balance Not Possible 24 hours 24 hours
accessing a transaction history Not Possible 24 hours 24 hours
setting up a standing order Not Possible 24 hours Not Possible
sending money in the UK Not Possible 24 hours 24 hours
sending money outside the UK Not Possible 24 hours Not Possible
paying in a cheque Not Possible Not Possible Not Possible
cancelling a cheque Not Possible Not Possible Not Possible

Notes:

  • This is a list of common actions you can take when you’re using your account. If you want to ask us something, you can get in touch on the phone, using secure mail, using Live Chat or in one of our branches
  • Internet Banking service and Mobile Banking service may be temporarily unavailable when we are carrying out routine maintenance
  • Telephone Banking service is not available to new customers, but existing customers may still be able to use it.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

In the 3 months between 1 October and 31 December 2018 In the 12 months between 1 April 2018 and 31 March 2019
Total number of incidents reported 1 2
Incidents affecting telephone banking 0 0
Incidents affecting mobile banking 0 0
Incidents affecting internet banking 0 0

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

The most recent summary is available on our complaints report page.

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at www.ombudsman-complaints-data.org.uk.

Opening a current account with us

Go to the current account opening information table to find out how you can open an account, and what information and documents you need to give us to open an account.

How quickly do we open business current accounts?

We give customers an account number and enable them to start paying into the account:

  • the same day, for 0% of customers;
  • on average, in 2 days; and
  • within 7 days for 99% of customers.

These figures are based on the time taken from our receiving all the information and documents we ask for at Business Account Checklist in a case where we don’t need any further information or documents to open the account.

How quickly do we give customers a debit card?

Once an account is open, we give customers a debit card:

  • the same day, for 0% of customers;
  • on average, in 7 days; and
  • within 11 days for 99% of customers.

How quickly do customers get internet banking?

Once an account is open, customers have internet banking:

  • the same day, for 3% of customers;
  • on average, in 10 days; and
  • within 31 days for 99% of customers.

How quickly is an overdraft available?

Once an account is open, the overdraft is available:

  • the same day, for 0% of customers;
  • on average, in 10 days; and
  • within 10 days for 99% of customers.

These figures reflect the time taken when the overdraft is requested as part of the application to open a new current account.

Time taken is up to when funds are available to withdraw and may include time taken by customers to provide relevant documentation.


We are currently enhancing our account opening process. As a result these figures are based on one months data, rather than a full quarter.

Replacing a debit card

How quickly do we replace debit cards which have been lost, stolen or stopped?

We replace debit cards:

  • the same day, for 0% of customers;
  • on average, in 3 days; and
  • within 4 days for 99% of customers.

Competition and Markets Authority service quality results

The requirement to publish the Competition and Markets Authority Service Quality results for personal current accounts can be found on our Personal CMA Survey results page, and for business current accounts on our Business CMA Survey results Page.

Supporting the needs of all our customers

If you have a current account with us, you can find out more information on the key ways we can support you when you need us on our Supporting the needs of all our customers web page.