Business eBanking and Apps

Frequently Asked Questions

  • What is the phone number for Business eBanking Customer Support ?

    What is the phone number for Business eBanking Customer Support ?

    If you have questions or problems using Business eBanking or our Mobile and Tablet Apps, please contact us.

    We can help you with:

    • Making payments
    • Installation, logging on and communication set-up
    • Integration Services, File Transfers and File formats

    Please remember to state:

    • User ID
    • Reference number of the payment
    • Transfer number of the transferred payment folders/file reference
    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm

    We may record or monitor calls for your protection, to train our staff and to maintain the quality of our ongoing service.

  • How do I log on to Business eBanking?

    How do I log on to Business eBanking?

    When logging on for the first time, follow the instructions in our Business eBanking Log on Guide. You can logon using a PC or laptop, you can also complete your first logon using our Mobile and Tablet Business Apps. You will need your User ID, PIN and eSafeID device. For future logons you will require your User ID, password and eSafeID device.

  • How do I change my password?

    How do I change my password?

    You can change your password by logging on to Business eBanking:

    • Choose Administration, General Settings and Security from the menu
    • Choose Change Personal Password at the bottom of the screen and click OK
    • Enter your current password
    • Enter a new password, retype it and click OK

    Your password has now been changed. The next time you logon to Business eBanking you must use your new password.

    We recommend that you change your password regularly

  • I've forgotten my password: how do I order a new PIN?

    I've forgotten my password: how do I order a new PIN?

    You can order a temporary PIN in two ways:

    • Contact your Administrator (this will be a person within your business), who can order a temporary PIN under Administration in Business eBanking
    • Contact our Business eBanking Customer Support
    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm

    We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

  • How do I order a new eSafeID (blue fob)?

    How do I order a new eSafeID (blue fob)?

    If you lose your eSafeID, suspect that someone else is using it or it is broken, you must block it immediately by contacting Business eBanking Customer Support. You will be asked to provide your User ID. Under no circumstances will we ever ask you for your password.

    You can re-order a new eSafeID by asking the Customer Support adviser as soon as the previous device has been blocked.

    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm

    We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

  • How do I add or amend a user?

    How do I add or amend a user?

    You can Contact us or User Administrator can add a New User:

    You can create a New User by clicking ‘Create User’ in the Administration Menu:

    To assist you when creating a user we have a 'Getting Started' guide:

    1. Logon to Business eBanking
    2. Location: Click on Contact and Help menu
    3. Select Getting Started under the Information menu
    4. Click on Read more under Administration, then select the Create User guide
  • How do I order a new module?

    How do I order a new module?

    Business eBanking may be tailored according to your business needs. The system is based on modules that you can select as required. We offer both Cash Management services and modules covering your business needs. To find out more about all the modules visit our Modules page.

    Phone your Account Manager to discuss what additional modules you require.

  • How do I use Secure Message?

    How do I use Secure Message?

    Use the Business eBanking or Mobile and Tablet apps to send us secure messages, rather than using your business or personal email addresses.

    • You can attach documents to your secure messages
    • We can also send you documents in secure messages
    • You can find the secure messages under ‘Contact and Help’ in Business eBanking

    To assist you when creating a message we have a Getting Started guide:

    1. Logon to Business eBanking
    2. Location: Click on Contact and Help menu
    3. Select Getting Started under the Information menu
    4. Click on Read more under Other Information, then select the Secure Messaging guide

    Or

    Contact Customer Support to assist you when sending your first secure message.

    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm
  • How do I update my user contact details?

    How do I update my user contact details?

    • An Administrator can update contact details for each user in Business eBanking
    • A user can also update their own details in the Business eBanking, or in the Mobile and Tablet Apps by visiting the 'User Information' box on the front page after log on.
  • What is the maximum limit for transferring money on the Business App?

    What is the maximum limit for transferring money on the Business App?

    For Faster Payments, the payment limit is the sterling equivalent of €60,000 per transaction.

  • How does the Currency Converter work on the business apps?

    How does the Currency Converter work on the business apps?

    The currency conversion tool shows exchange rates for more than 25 currencies and can convert prices instantly.
    This exchange rate tool always uses the Danske Bank Exchange Rate (UK), applying the 'sell' rate for foreign cash. Where the conversion is between two non-sterling currencies then the rate used will be a 'mid-market' rate. The Danske Bank Exchange Rate (UK) is subject to change, and the currency converter is for indicative, information purposes only.

    Or

    Phone us to talk through your business currency needs as an alternative option.