Business eBanking and Apps

Frequently Asked Questions

  • What is the phone number for Business eBanking Customer Support ?

    What is the phone number for Business eBanking Customer Support ?

    If you have questions or problems using Business eBanking or our Mobile and Tablet Apps, please contact us.

    We can help you with:

    • Making payments
    • Installation, logging on and communication set-up
    • Integration Services, File Transfers and File formats

    Please remember to state:

    • User ID
    • Reference number of the payment
    • Transfer number of the transferred payment folders/file reference
    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm

    We may record or monitor calls for your protection, to train our staff and to maintain the quality of our ongoing service.

  • How do I log on to Business eBanking?

    How do I log on to Business eBanking?

    When you’re logging on for the first time, follow the instructions below or see our Business eBanking Log on Guide for more detail. You can log on using a PC or laptop, or you can also complete your first log on using our Mobile or Tablet Business Apps.

    You’ll need your User ID, PIN and eSafeID device for your first logon, and your User ID, password and eSafeID device for future logons.

    1. Click the ‘Log on’ button at the top right of any page on our website
    2. Select ‘Business eBanking’
    3. Complete your details on the log on screen, using your User ID and temporary PIN
    4. Create a new password (with a minimum of four characters, and one character should be a number). Remember this password as you will need it each time you log on!
    5. The log on screen will now display the eSafeID device number (this will match the serial number on the back of your eSafeID device). Press the grey button on your eSafeID device and enter the six digit number into the security code box on the screen.
  • How do I make a payment on Business eBanking?

    How do I make a payment on Business eBanking?

    Follow the instructions below or get in touch with our dedicated Business eBanking Customer Support team.

    1. Once you’ve logged on to Business eBanking, select ‘Payments,’ then ‘Create Payments’.
    2. Enter the payment you wish to make, including the payment type. You can save these payment details along with other payments you have set up by ticking the box. If you leave the box unticked, the payment will be saved and can be authorised individually
    3. If you have sufficient access, you’ll be able to save the payment as a creditor. You can then use the Creditor ID (short name or reference) for future payments.
    4. You’ll also have the option of creating further payments or you can progress with authorising the current payment.
    5. If you can authorise payments alone you can do this straight away. If you operate two jointly, the person providing the second authorisation can access the ‘List of outgoing payments’ and choose to authorise the payment.
    6. You can authorise payments with your password, which counts as your digital signature.
  • How do I create an alert?

    How do I create an alert?

    To create an alert, you must be logged into Business eBanking and your contact details must be up to date.

    1. From the top menu select ‘Contact and Help’ then ‘Notification Centre’
    2. ‘Create Subscription’, then ‘Accounts’.
    3. Select the type of notification you’d like to receive and the specific account it relates to.
    4. Choose how often for example daily the time of day, and how – for example, by email you’d like to receive the alerts.
    5. Select ‘Activate’.
    6. We’ll send you a text to confirm that your alert has been set up.
  • How do I change my password?

    How do I change my password?

    You can change your password by logging on to Business eBanking:

    • Choose Administration, General Settings and Security from the menu
    • Choose Change Personal Password at the bottom of the screen and click OK
    • Enter your current password
    • Enter a new password, retype it and click OK

    Your password has now been changed. The next time you logon to Business eBanking you must use your new password.

    We recommend that you change your password regularly

  • I've forgotten my password: how do I order a new PIN?

    I've forgotten my password: how do I order a new PIN?

    You can order a temporary PIN in two ways:

    • Contact your Administrator (this will be a person within your business), who can order a temporary PIN under Administration in Business eBanking
    • Contact our Business eBanking Customer Support
    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm

    We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

  • How do I order a new eSafeID (blue fob)?

    How do I order a new eSafeID (blue fob)?

    If you lose your eSafeID, suspect that someone else is using it or it is broken, you must block it immediately by contacting Business eBanking Customer Support. You will be asked to provide your User ID. Under no circumstances will we ever ask you for your password.

    You can re-order a new eSafeID by asking the Customer Support adviser as soon as the previous device has been blocked.

    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm

    We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

  • How do I add or amend a User?

    How do I add or amend a User?

    You can create a new User, if you’re an Administrator, by clicking ‘Create User’ in the Administration menu.

    To help you with this, we’ve created a guide. Here’s how you can access it:

    1. Log on to Business eBanking.
    2. Click on ‘Contact and Help’.
    3. Select ‘Getting Started’ under the information menu.
    4. Click on ‘Read more’ under ‘Administration’, then select the ‘Create User’ guide.

    There’s also an ‘eLearning’ video in the top right hand corner of every Administration screen.

    If you are not an Administrator and would like to add a User, please contact us.

    Business eBanking Customer Support
    UK number International number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm

    We may record or monitor calls to confirm details of our conversations, and for training and quality purposes. Lines are open at the times shown above, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

  • How do I order a new module?

    How do I order a new module?

    Business eBanking may be tailored according to your business needs. The system is based on modules that you can select as required. We offer both Cash Management services and modules covering your business needs. To find out more about all the modules visit our Modules page.

    Phone your Account Manager to discuss what additional modules you require.

  • How do I use Secure Message?

    How do I use Secure Message?

    Use the Business eBanking or Mobile and Tablet apps to send us secure messages, rather than using your business or personal email addresses.

    • You can attach documents to your secure messages
    • We can also send you documents in secure messages
    • You can find the secure messages under ‘Contact and Help’ in Business eBanking

    To assist you when creating a message we have a Getting Started guide:

    1. Logon to Business eBanking
    2. Location: Click on Contact and Help menu
    3. Select Getting Started under the Information menu
    4. Click on Read more under Other Information, then select the Secure Messaging guide

    Or

    Contact Customer Support to assist you when sending your first secure message.

    Business eBanking Customer Support
    UK Number International Number Opening hours
    02890 311377 +44 2890 311377 Mon – Thur: 8am – 8pm
    Fri: 8am – 5pm
    Sat: 9am – 5pm
    Sun: 9am – 8pm
  • How do I update my User contact details?

    How do I update my User contact details?

    1. Once you’ve logged on, complete your details on the front page in the User Information box.To do this, select the settings wheel to enter your information.
    2. In the first text box, enter +44. This is the country code for the UK and in the second text box enter your mobile number in full – you don’t need to drop the zero at the start.
    3. You can also enter your email address in the next text box
    4. When you have completed your details, click on ‘OK’
    5. You’ll be asked for your password to digitally sign the changes you’ve just made.
    6. You’ll then receive a text message (to the mobile phone number you’ve registered) to confirm that your information has been updated.
  • What is the maximum limit for transferring money on the Business App?

    What is the maximum limit for transferring money on the Business App?

    For Faster Payments, the payment limit is the sterling equivalent of €60,000 per transaction.

  • How does the Currency Converter work on the business apps?

    How does the Currency Converter work on the business apps?

    The currency conversion tool shows exchange rates for more than 25 currencies and can convert prices instantly.
    This exchange rate tool always uses the Danske Bank Exchange Rate (UK), applying the 'sell' rate for foreign cash. Where the conversion is between two non-sterling currencies then the rate used will be a 'mid-market' rate. The Danske Bank Exchange Rate (UK) is subject to change, and the currency converter is for indicative, information purposes only.

    You can also phone us to talk through your business currency needs as an alternative option.