Contact Details
Here you will find contact details for the Scheme Administrator and the Trustee.
Scheme Administrator (Isio)
The Scheme Administrator, Isio, deal with the day-to-day administration of the Scheme and should be your first point of contact for all general queries, including requests for details of your Scheme benefits. Notification of change of address, marital status or to notify the Trustee of the death of a member, should be made to Isio.
Before responding to or actioning your enquiry, Isio will ask a number of security questions to verify your identity.
By phone
By email
By post
Northern Bank Pension SchemeIsio GroupPO Box 163BlythNE24 9GS
Trustee
Northern Bank Pension Trust Limited is the corporate Trustee of the Northern Bank Pension Scheme and is governed by PAN Trustees UK LLP (“PAN”) as the professional sole corporate trustee. The Scheme is represented by Mike Roberts and Nick Chadha at PAN.
The Scheme Secretary, Annie Rutherford, Willis Towers Watson (“WTW”) assists the Trustee with the management and operation of the Scheme. Please contact the Scheme Secretary if your query cannot be resolved by Isio in the first instance.
By post
Scheme Secretary
Northern Bank Pension Trust Limited
c/o Willis Towers Watson
51 Lime Street
London
EC3M 7DQ
By email
If you would like to leave feedback on the operation of the Scheme, please also use the above contact details for Isio or the Trustee.
