Fraudsters can and do ‘spoof’ genuine phone numbers, so never rely on this on an incoming call. Remember we’ll never contact you and ask you to disclose any security information, user IDs or passwords by phone, e-mail or text message.
If you have any concerns, don't reply. End the call, and be sure it's disconnected (wait a few minutes, make the call from another phone line or call a family member or friend first to make sure the line is clear), then please contact us using the number of the back of your bank card or on one of our Useful Numbers.
Our lines are open: Mon-Fri: 8am to 8pm | Sat: 9am to 4:30pm
Call charges may vary. Please contact your phone company for details. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service.