The amount you owe on your mortgage is now more than what is stated on your original documentation because the interest has continued to accrue during your payment holiday and the balance has not been reduced by your usual payments. This means that your outstanding balance has increased overall.
If you can start your repayments;
Please complete the form linked below and let us know you are happy to resume your repayments.
If you would like to make a lump sum repayment or start to repay the amount owed sooner (fixed rate mortgages only), you can tell us in the form and we’ll call you back to arrange.
If you can’t resume your repayments;
Don’t worry, we can help you further.
When you complete the form, we’ll ask you some questions about how you have been impacted by coronavirus. We’ll use this information to give us a view of the type of support that you may need. We’ll then make an appointment for you to speak to one of our trained advisers and confirm the date and time with you within seven days.
During your appointment, our advisers will discuss with you the further support options best for you.
- If you are able, you can make partial payments based on whatever you can afford. This means you would still cover the interest portion of your mortgage repayments and reduce the amount you owe by making smaller repayments to the mortgage balance.
- Or you could make interest only payments for a period of up to three months. This would reduce your mortgage commitment each month, but will still allow you to continue to pay the interest portion of your mortgage.
- Or you might be able to extend your mortgage payment holiday for up to another three months.
It’s important you know that some of these examples are likely to increase your mortgage balance, your interest and the total amount you have to repay. In the tables below, you can see representative examples for each of the options to give you an understanding of the longer term impact on your mortgage.
Why has the total amount I owe you increased?
Can I repay the amount I owe from my payment holiday now?
Yes, just use the button above and tell us that you would like to do this. We will call you back to arrange.
I am able to resume my repayments, do I need an appointment?
No, if you are able to resume your repayments, you don't need an appointment with an adviser but will need tocomplete the web form above to let us know your wishes. We’ll send you text reminders to complete the form, if you haven’t already done so. However, if you would like to discuss your finances, please contact us on 0345 600 2882.
I am not able to resume my repayments at the moment; how do you confirm my appointment?
We will confirm your appointment using the information that you provide in your webform within seven days of receiving your information. We will confirm this to you by text or email.
How long will my appointment take?
The appointment will take around an hour, depending on your circumstances.