Action required: your card & account will soon be blocked

We recently wrote to you to let you know we have an increased legal responsibility for knowing and understanding how our customers operate their bank accounts. As part of this process, we told you we need to update the information we currently hold for you. Whilst we appreciate you have been a customer with us for some time, and therefore this request may be unexpected, it is important that we maintain up to date records.

We have tried to contact you by phone since our last letter however, we have been unable to reach to you discuss.

We would remind you that under the General Terms and Conditions for your account you must provide us with this information. If you fail to do so, we have the right to stop the use of the card on your account or close your account(s).

This message is a reminder that we still need information from you. If you do not provide it regrettably, we will place a block on your card(s) and following that, if we still have not received the necessary information, we will be left with no alternative but to put a block on your account(s). Please refer to the letter we sent you for the exact date.


We're here to help

It’s important that you provide us with the information we’ve requested and we hope you will understand that our request for this additional information is simply to ensure that we meet our legal and regulatory responsibilities and continue to provide our banking services to you.

If you have any questions, or need support you can refer to our Help section, contact a member of our support team on 028 9004 9991, or call into your local branch.

We apologise for any inconvenience that this request may cause, we’ll do everything that we can to support you, so please contact one of our team on the number provided if you would like to discuss or need support.

Fraud Warning - Be Aware!

Please remember that only a criminal would ask you to reveal your PIN, a code from your eSafeID device, a code we might send you by text message or to approve a logon or transfer request using your Danske ID app. Danske Bank, the police or another legitimate organisation will never ask you to transfer money to another account for ‘security purposes’ or to keep your money safe, and will never ask you to download remote access software to gain access to your PC or mobile device. For further information on how to keep your information safe, please go to our Keep it Safe page.