Skip to main content

Action required: your card & account will soon be blocked

We wrote to you recently to let you know we have an increased legal responsibility for knowing and understanding how our customers operate their bank accounts. As part of this process, we told you we need to update the information we currently hold for you and we asked you to send some documentation to us. Whilst we appreciate you have been a customer with us for some time, and therefore this request may be unexpected, it is important that we maintain up to date records.

We regret to note that to date, we have not received the up-to-date documentation from you.

We would remind you that under the General Terms and Conditions for your account you must provide us with this information. If you fail to do so, we have the right to stop the use of the card on your account or close your account(s).

This message is a reminder that we still need documentation from you. If you don’t provide it, regrettably we will place a block on your card(s) and following that if we still haven’t received the documentation we will be left with no alternative but to put a block on your account(s). Please refer to the letter we sent you for the exact date.

FAQs

  • You need to send us one document from proof of identity and one document from proof of address.

    There are a number of ways to do this:

    • You can upload your documents securely on our website. Select the option for Customer Direct under Reason for uploading
    • If you have our Mobile Bank app you can upload documents securely through the messages function. This way, you can take a picture of the documents and send it to us all from within our app. Select messages, then the icon on the top right hand corner of the screen, then select other queries from the options provided and click on the paperclip to attach your documents. Watch the video below to see how.
      fdfbb544-00090255-e3d76e94

    • If you have eBanking, you can submit your documents using the Secure Mail facility by going to contact selecting new message from the drop list and clicking on upload file. You’ll need to have saved copies of your documents on your device before doing this.

    Included below is a list of acceptable documents that you can provide to verify your identity and address.

    If you have recently sent us this information, please disregard this message.

  • You can no longer use any debit or credit cards which you hold with us.

  • The products and services we provide to you will become unavailable, including:

    • Accounts: You will not be able to make account transactions across all the accounts you hold with us, including any joint accounts.
    • Cards: You (and any additional cardholder) can no longer use any debit or credit cards.
    • Credits: No payments will be received into your account
    • Payments: Any direct debit/standing order payments will be stopped
    • Access: You will no longer be able to use Danske Bank branch or online services.

    Please note that you will continue to be liable for any debts you have with us, such as an overdraft or loan. We won’t be responsible, to the extent permissible by law, for any loss suffered by you or anyone else if your card and/or account is blocked.

We're here to help

It’s important that you provide us with the documents we’ve requested and we hope you will understand that our request for this additional information is simply to ensure that we meet our legal and regulatory responsibilities and continue to provide our banking services to you.

If you have any questions, or need support uploading your documents you can refer to our Help section, contact a member of our support team on 028 9004 9991, or call into your local branch.

We apologise for any inconvenience that this request may cause, we’ll do everything that we can to support you, so please contact one of our team on the number provided if you would like to discuss or need support.

Fraud Warning - Be Aware!

Please remember that only a criminal would ask you to reveal your PIN, a code from your eSafeID device, a code we might send you by text message or to approve a logon or transfer request using your Danske ID app. Danske Bank, the police or another legitimate organisation will never ask you to transfer money to another account for ‘security purposes’ or to keep your money safe, and will never ask you to download remote access software to gain access to your PC or mobile device. For further information on how to keep your information safe, please go to our Keep it Safe page.

Acceptable documentation

Acceptable proof of Identity documents (one required)
Valid passport
Blue Parking Card if you have a disability
Valid full UK/ROI driving licence
Translink Senior Smart Pass
EEA Member State Identity Card
DRD Half Fare Smart Pass
Current Electoral Identity Card for Northern Ireland


Acceptable proof of address documents (one required)
Utility bill issued within the last six months (e.g. water, gas, electricity, phone). Please note that we’re not able to accept mobile phone bills or store card statements.
Recent Land and Property Services bill or notice, valid for the current year
Valid full UK driving licence (if you haven’t already used it as proof of identity)
EEA Member State Identity Card (if you haven’t already used it as proof of identity)
Recent evidence of entitlement to benefit, dated within the last six months (for example Social Security Agency, Child Tax Credit, Housing Executive benefits)
Recent evidence of entitlement to State Pension, dated within the last six months
Bank, building society or credit union statement issued within the last six months (we are not able to accept a Danske Bank bank statement or credit card statement)


Proof of Identity documents for minors (under 18 years old)
Valid passport
Birth Certificate
Valid Full UK/ROI/EU Driving Licence
Adoption Certificate

Want to get in touch?

Start virtual assistant Become a customer
Show more rows: All table rows are already visible for screen readers.
Show less rows: All table rows are already visible for screen readers.