Action required: your card & account will soon be blocked

We wrote to you recently to let you know we have an increased legal responsibility for knowing and understanding how our customers operate their bank accounts. As part of this process, we told you we need to update the information we currently hold for you and we asked you to send some documentation to us. Whilst we appreciate you have been a customer with us for some time, and therefore this request may be unexpected, it is important that we maintain up to date records.

We regret to note that to date, we have not received the up-to-date documentation from you.

We would remind you that under the General Terms and Conditions for your account you must provide us with this information. If you fail to do so, we have the right to stop the use of the card on your account or close your account(s).

This message is a reminder that we still need documentation from you. If you don’t provide it, regrettably we will place a block on your card(s) and following that if we still haven’t received the documentation we will be left with no alternative but to put a block on your account(s). Please refer to the letter we sent you for the exact date, which will be no later than 30 June 2021.

FAQs

We're here to help

It’s important that you provide us with the documents we’ve requested and we hope you will understand that our request for this additional information is simply to ensure that we meet our legal and regulatory responsibilities and continue to provide our banking services to you.

If you have any questions, or need support uploading your documents you can refer to our Help section, contact a member of our support team on 028 9004 9991, or call into your local branch.

We apologise for any inconvenience that this request may cause, we’ll do everything that we can to support you, so please contact one of our team on the number provided if you would like to discuss or need support.

Fraud Warning - Be Aware!

Please remember that only a criminal would ask you to reveal your PIN, a code from your eSafeID device, a code we might send you by text message or to approve a logon or transfer request using your Danske ID app. Danske Bank, the police or another legitimate organisation will never ask you to transfer money to another account for ‘security purposes’ or to keep your money safe, and will never ask you to download remote access software to gain access to your PC or mobile device. For further information on how to keep your information safe, please go to our Keep it Safe page.

Acceptable documentation

Acceptable proof of Identity documents (one required)
Valid passport
Blue Parking Card if you have a disability
Valid full UK/ROI driving licence
Translink Senior Smart Pass
EEA Member State Identity Card
DRD Half Fare Smart Pass
Current Electoral Identity Card for Northern Ireland


Acceptable proof of address documents (one required)
Utility bill issued within the last six months (e.g. water, gas, electricity, phone). Please note that we’re not able to accept mobile phone bills or store card statements.
Recent Land and Property Services bill or notice, valid for the current year
Valid full UK driving licence (if you haven’t already used it as proof of identity)
EEA Member State Identity Card (if you haven’t already used it as proof of identity)
Recent evidence of entitlement to benefit, dated within the last six months (for example Social Security Agency, Child Tax Credit, Housing Executive benefits)
Recent evidence of entitlement to State Pension, dated within the last six months
Bank, building society or credit union statement issued within the last six months (we are not able to accept a Danske Bank bank statement or credit card statement)


Proof of Identity documents for minors (under 18 years old)
Valid passport
Birth Certificate
Valid Full UK/ROI/EU Driving Licence
Adoption Certificate