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  • I am thinking of moving house
  • I want to buy a property to rent out
  • I want to build my own home
  • Mortgage guidance
  • 9 Stages of buying your first home
  • Top 10 questions first time buyers ask
  • Co-Ownership
  • 8 stages of building your own home
  • Questions self build customers ask
  • Is buying to let right for you
  • Prices and interest rates
  • Tariff of mortgage charges
  • Glossary
  • Your mortgage meeting
  • Offers
  • Cashback Offer
  • Remortgage Offer
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  • Self build
  • Tracker Home Loan
  • Calculators
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  • How much could I borrow?
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Main number

0345 600 2882
  • Mon-Fri: 8am-6pm / Sat & Sun: 9am-5pm
  • Ventetider We may record or monitor calls to confirm details of our conversations, and for verification and quality purposes.

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NI/UK: 0345 603 1534
Outside NI/UK: +4428 9004 9219
Opening Hours:
Mon – Thurs: 8am – 8pm
Fri: 8am – 5pm
Sat & Sun: 9am – 5pm


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  • Main number

    0345 600 2882

    • Mon-Fri: 8am-6pm / Sat & Sun: 9am-5pm
    • We may record or monitor calls to confirm details of our conversations, and for verification and quality purposes.

    Contact branch
    Find your nearest branch

    eBanking support
    NI/UK: 0345 603 1534
    Outside NI/UK: +4428 9004 9219
    Opening Hours:
    Mon – Thurs: 8am – 8pm
    Fri: 8am – 5pm
    Sat & Sun: 9am – 5pm


    View all contact numbers

  • Virtual Assistant

    We have introduced a Virtual Assistant to help with your query. This is new for Danske Bank and we are still adding more topics to make the experience better.

    Please note: This is not a live agent. If your query is urgent please contact us by phone.

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Updating your personal details Reporting fraud and unauthorised transactions
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Thank you for your submission

We will contact you if we require any further information.



Kind Regards,
Danske Bank

No refund received

Follow the questions below to submit your card dispute and once it is completed we will create a case.

You will need the following documentation to assist you when filling in the form:

  1. documentation to show merchant has promised a refund.
  2. proof of return postage (if applicable)

* Please complete all mandatory fields.

The retailer can help you in the first instance. Can you try your retailer first and if unsuccessful complete the form, keep a record of any correspondence to assist with your dispute.


Tell us about the transaction

(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)



(Include a detailed description of item(s) ordered e.g Size, Brand, Type, Colour etc)




Additional dispute for no refund received

If you have another dispute to raise in relation a refund not being received, you can submit those details at the same time.


(2) Tell us about the additional transaction

(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)



(Include a detailed description of item(s) ordered e.g Size, Brand, Type, Colour etc)





Documentation Upload(s)

Please upload all relevant files based on the guidance below: *

  1. documentation to show merchant has promised a refund.
  2. proof of return postage (if applicable)

(You can attach up to 10 files and they should be in JPEG/JPG, PNG, GIF, Word/docx, or PDF format. You can upload one document at a time and it may take a few seconds. The name you have saved your document will be the reference we see when you upload it. Please note that a file must not exceed 4 MB and the filename should not exceed 24 characters, including spaces.)

File Size Exceeds the Limit
Remove The file you are trying to upload exceeds the maximum limit. Please try again with a smaller file size.

Tell us about you

(This must be the name on your bank statement, as it appears on your Mobile Banking, eBanking or Bank Statement)




The information you provide will be held by Danske Bank UK. We'll use it to process your request and help manage this account(s) and any services used. By continuing, you confirm you're happy with this and that you've had a chance to read the how we use personal information guide.



Please remember - We'll never ask you for your full card details including expiry date and CVV number, online banking logons, passwords, security codes, one-time passcodes used to complete online card payments or to approve transactions in your Danske ID app. Be wary of scammers taking advantage and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact your bank or credit card company on the number printed on the back of your debit or credit card. For more information visit our Keep it Safe page.

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About the bank - Personal
  • About us
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Tools
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  • Eligibility Tool
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  • Currency converter
  • Danske Bank exchange rates
  • Check an IBAN number
  • About the bank - Personal
    • About us
    • Responsibility
    • News and Insights
    • Careers
    • Slavery and human trafficking statement
    • s172 Statement
    • Corporate Governance Statement
    • Remuneration Report
    • Postcode Lending Data
    • Pillar III Disclosure
  • Customer service
    • Report Fraud
    • Feedback, Compliments and Complaints
    • Personal Customer Information
    • Customers in financial difficulty
    • Statement Folder
    • General Data Protection Regulation
    • Useful Numbers
    • Financial Services Compensation Scheme
  • Tools
    • Mortgage Calculator
    • Overdraft Cost Calculator
    • Eligibility Tool
    • Budget Calculator
    • Currency converter
    • Danske Bank exchange rates
    • Check an IBAN number

Lines are open between 8am and 8pm Monday to Friday and 9am to 5pm Saturdays and Sundays, except on bank holidays or other holidays in Northern Ireland when the bank is not open for business. Call charges may vary. Please contact your phone company for details. We may record or monitor calls to confirm details of our conversations, and for verification and quality purposes.

Danske Bank is a trading name of Northern Bank Limited. Registered in Northern Ireland R568. Registered office: Donegall Square West, Belfast BT1 6JS. Northern Bank Limited is a member of the Danske Bank Group. Northern Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Complaints should be addressed to our Legal Department. Northern Bank Limited is entered in the Register maintained by the Financial Conduct Authority, Financial Services Register registration number 122261. VAT number GB853 7590 92. Northern Bank Limited adheres to the Standards of Lending Practice which are monitored and enforced by the LSB: lendingstandardsboard.org.uk.

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Kind Regards,
Danske Bank

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You can call us on: 0800 66 00 33
Our lines are open: Mon-Fri: 8am to 8pm | Sat: 9am to 4:30pm

Call charges may vary. Please contact your phone company for details. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service.


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