Payment Protection Insurance
Claims Ratios

To make a complaint about how your PPI policy was sold, please go to our Payment Protection Insurance (PPI) Complaints page.

For information on PPI Claims Ratios, please email us at or contact any of our branches.

  • If you make an oral request, we will respond orally by close of business the next business day.
  • If you make a request in writing we will respond in writing within 7 calendar days.
  • If you make a request by email, we will respond by email to the email address used to request the information within 7 calendar days.
  • Please make sure that any request includes the appropriate contact details for us to respond.

0345 6002 882

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