Customer experience is very important to us at Danske Bank and we are committed to delivering an exceptional level of service to all our customers.
There may be times when we do not meet our customers’ expectations to the full. If this happens we would like you to tell us what has gone wrong and give us the opportunity to put things right.
It is straightforward to make a complaint, you can make your complaint verbally or in writing to any of our branches or Head Office. Alternatively you can submit a complaint here.
You don’t need to use a Claims Management Company (CMC) who may typically charge an upfront fee or take a proportion of any compensation you may be due. We assess complaints sent directly to us in exactly the same way that we treat complaints from a CMC, so by coming direct you will not be disadvantaged.
We will investigate your complaint thoroughly and fairly. We will make every effort to deal with your complaint promptly and in a way that satisfies you. We will be open and honest in our dealings with you because we want to resolve your complaint and give you a better level of service.
Every 6 months we publish the number of complaints we’ve received for the previous half year in line with FCA regulations. Our complaints data is also used to help us to learn from past mistakes enabling us to take action to do things better and strive to always deliver fair outcomes for our customers.