Customer experience is very important to us at Danske Bank and we are committed to delivering an exceptional level of service to all our customers.
There may be times when we do not meet our customers’ expectations to the full. If this happens we would like you to tell us what has gone wrong and give us the opportunity to put things right.
It is straightforward to make a complaint, you can make your complaint verbally or in writing to any of our branches or Head Office. Alternatively you can submit a complaint here.
You don’t need to use a Claims Management Company (CMC) who may typically charge an upfront fee or take a proportion of any compensation you may be due. We assess complaints sent directly to us in exactly the same way that we treat complaints from a CMC, so by coming direct you will not be disadvantaged.
We will investigate your complaint thoroughly and fairly. We will make every effort to deal with your complaint promptly and in a way that satisfies you. We will be open and honest in our dealings with you because we want to resolve your complaint and give you a better level of service.
As part of our commitment to be open and transparent we have published details of all complaints that we have received and closed from 1 July 2018 to 31 December 2018.