Tablet Bank

Tablet Bank

​Download the Danske Tablet Bank App for free.​​​​

 
  • Create a personal financial dashboard
  • Make payments, transfers & pay bills
  • Check your accounts and get a Spending Overview
  • For iOS & Android devices

​Details

Banking at your fingertips - whenever you want and wherever you are with Danske Tablet Bank App*.

iPad Tablet Bank App demo
iPad Tablet Bank App Demo
Android Tablet Bank App demo
Android Tablet Bank App Demo


Account & Spending Overview

Get a quick overview on all of your accounts and transactions. You can also search and filter your historical transactions over the last 13 months.

Plus get an overview of your spending and income.​

Customise your app

Create a personalised financial dashboard by adding or removing widgets easily and set-up multiple user profiles for your family and friends.

Geoblocking

Geoblocking is a security feature available on all Danske Bank personal debit and credit cards, which is designed to reduce the likelihood of fraud. Find out more about Geoblocking​.​

Cards

Get an overview on the status of your credit/debit cards. You can also block, unblock and reorder as well as activate your cards within the app.

​Transfer & bill payment

Pay bills and transfer money to accounts in the UK. Plus you can amend, edit and delete future transactions.

​Currency converter

See exchange rates for more than 25 currencies, or convert the prices anywhere you travel (provides indicative values only).

​Find ATM / Branch

Get directions to the nearest Danske Bank ATM or Branch.

Branch / ATM locator, currency converter and contact functionality are available without requiring log on.

Investments

View your custody account contents, buy and sell securities on a non-advised basis via Sharedeal (to use sharedeal, you must open a custody account at a Danske Bank branch), monitor market movements and changes in the prices of securities and track specific securities by creating your own personalised list of stocks and shares.

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Security

We aim to provide ways-to-bank solutions with a very high level of security including:

  • User ID & passcode protection
  • Auto log out (time-out)

If your passcode is entered incorrectly four times your access is blocked - re-open access by contacting us on 0044 28 90049219.

Security FAQs

Important Information
We will never contact you to ask for your eBanking User ID, password or security card details by telephone/email under any circumstances. Please report any request for these types of information to us.

 


Terms

 

​Transactions are subject to our normal fees & service charges.
Fees & Service Charges

Download

Download the Danske Tablet Bank App for free*

The Danske Tablet Bank App is available for Android and iOS devices. You must be registered for and have logged on to eBanking using your Access ID security to be able to use Danske Tablet Bank App.

Get our Tablet App on the App Store
Get our Tablet App on the App Store
Get our Tablet App on Google Play
Get our Tablet App on Google Play

* Normal data charges may apply specific​ to your network operator and/or your contract set-up. ​You will not be able to download the Apps if you are under 13. If you are aged 13 to 18, you will be required by Apple (for the App store), Microsoft (for Windows Store) or Google (for Google Play) to get your parent’s or guardian’s permission to download the App. This service may be temporarily unavailable during periods of routine maintenance.

​​​​​​​​​​​​​​​​​​

We have taken some of your frequently asked questions and answered them below.

General Paym™ (Mobile Bank only) Payments (Paym™) Help with Investment

General

Who can use Danske Mobile/Tablet Bank?

Anyone who has logged onto eBanking with their eBanking User ID and Passcode can log on and use many of the Danske Mobile/Tablet Bank functions using the same log on details. Custody and Trade functions will be available to Sharedeal customers who hold a custody account. Paym™ will be available to customers who have registered for the Danske Mobile Payment Service. Spending overview is available on current accounts and credit card accounts to personal customers aged 18 years and over. Some functions are available without having to log on including branch and ATM locator, currency converter, contact function, market information and securities watchlist. To register for eBanking you can call us on (+44) (0)28 9004 9221*. Please note that it is no longer possible to open a new custody account to avail of the Sharedeal service. Existing customers who hold a custody account can continue to use the Sharedeal service.

* Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain quality of service. Call charges may vary. Please refer to your phone company for details.

Are there differences between Danske Mobile/Tablet Bank and eBanking?

Yes, Danske Mobile/Tablet Bank is designed for convenience, providing you with access to your accounts and allowing you to make transfers and payments while you are on the move. eBanking provides additional functions which are not available through Danske Mobile/Tablet Bank such as transferring money abroad, setting up and amending standing orders, ordering foreign currency etc. The Investment functionality in Danske Mobile/Tablet Bank allows you to access the same services available within eBanking (with the exception of News by Dow Jones). “Watchlist” is an additional feature within Danske Mobile/Tablet Bank which allows you to create and view a customised list of markets/securities. For further details on these services you can call eBanking Support on (+44) (0)28 9004 9219**.

** Lines are open between 8.00am and 10.00pm Monday to Thursday, 8.00am and 5.00pm on Friday and 9.30am and 4.30pm on Saturdays and Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

Are there differences between Danske Mobile Bank/Tablet Bank?

The Danske Tablet Bank provides the same features as the Danske Mobile Bank, however there may be some differences in how to use these features on the tablet. For example, the ability to buy and sell securities through various areas within the Investment functions.

Can I use the Danske Mobile/Tablet Bank if I have a joint account/I am a party to the account(s)?

Yes - accounts that are available to you on your eBanking will also be available on Danske Mobile/Tablet Bank

How long does it take to get started with Danske Mobile/Tablet Bank?

If you are already using eBanking with your eBanking User ID and Passcode you can start using Danske Mobile/Tablet Bank straight away. To use all of Danske Mobile/Tablet Bank functions you first need to register for eBanking and log on using your eBanking User ID and Passcode then download the app from the relevant app store. Custody and Trade functions will be available to Sharedeal customers who hold a custody account. Spending overview is available on current accounts and credit card accounts to personal customers aged 18 years and over. To register for eBanking you can call us on (+44)(0)28 9004 9221*. Please note that it is no longer possible to open a new custody account to avail of the Sharedeal service. Existing customers who hold a custody account can continue to use the Sharedeal service.

* Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays and Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain quality of service. Call charges may vary. Please refer to your phone company for details.

How do I switch between the standard banking wheel and the Investment wheel on iOS and Android App?

To move between the standard banking wheel and the investment wheel you need to swipe across your device screen. Whichever wheel you log-on to and then log-off from will be set as the default wheel for your next log-on to the mobile app.

How do I log on to Danske Mobile/Tablet Bank?

iOS and Android Mobile App:
• Tap "Log on" on the wheel and follow the on-screen instructions. After initial log on prompt enter your eBanking User ID and Passcode. Tap “Log on” again. You can save your User ID by tapping “Remember User ID”.

iOS and Android Tablet App:
• Tap "Log on" on the dashboard and follow the on-screen instructions. After the initial log on prompt enter your eBanking User ID and Passcode. Tap “Logon” again. In addition: You can save your User ID by tapping “Remember User ID”.
In addition: You can save your User ID by tapping "Remember User ID".

Windows Phone:
• Tap "Log on" when you open the app and follow the on-screen instructions.

Can I use Danske Mobile/Tablet Bank when I am abroad?

Yes. Remember, we will not charge you, but the internet provider may charge you. We recommend you check with the internet provider before you use the App. Before making any payment when you are abroad you should check that it is permitted by local law.

What is the maximum limit for transferring money?

If you are transferring money between your own accounts with us there is no maximum limit.

For all other transfers and payments via Danske Mobile/Tablet Bank a maximum daily limit applies of GBP 10,000, subject to available cleared funds.

You can make as many transfers as you like on a daily basis up to GBP 10,000 and subject to available cleared funds. There is no maximum daily trading limit for Sharedeal and this does not affect the maximum limit for transferring money.

What accounts can I access with Danske Mobile/Tablet Bank?

You can access the same accounts that are visible to you using eBanking. This can include your:

  • Current account
  • Savings account
  • Credit card
  • Loan
  • Mortgage
  • Custody account

What features can I use when I'm logged on?

Once logged on you can:

  • Manage your accounts and check balances
  • View your electronic mailbox and access your documents
  • Search and filter transactions and get a statement of your future dated transactions
  • Transfer money or make payments - Pay bills or make transfers to accounts within the UK in sterling
  • Reconcile transactions
  • Edit or delete future transfers or payments, except standing orders (This option is currently not available on our Windows Phone app.
  • Send and receive secure mails
  • Get a spending overview
  • Investment Wheel
  • View your custody accounts
  • Paym™ - send or receive money using nothing more than a mobile phone number ((This option is currently not available on our Windows Phone app. )
  • Buy and sell securities on a non-advised basis via Sharedeal (indicative prices delayed by at least 15 minutes).
  • Block, unblock and reorder cards

What options are available in the electronic mailbox?

  • Re-name documents;
  • Add notes to documents;
  • If you delete a document that was previously sent to your mailbox the bank can arrange for it to be resent;

How do I change the order in which my accounts appear in my account history?

iOS and Android Mobile Bank:
You can change the order in which your accounts appear in your account history by pressing the "Sort" button. On screen you can drag your accounts into the preferred order then press "Save."

Tablet Bank:
Once logged on, select the Accounts widget from the dashboard. This will display your full list of accounts. Tap on “Sort Order” and you will see that a new symbol of 3 lines appears at the right hand side of all your accounts. Hold your finger on this symbol and drag the account to wherever you wish it to appear in the list. Do this for all accounts until they are in your own preferred order. Tap on “Done” to save your changes

Windows Mobile:
Once logged on select Account from the main page. Choose the option “Sort” from the pop-up menu that appears when selecting the three dots in the bottom right hand corner of the screen. You will then be able change how your accounts are displayed.

How do I filter on a transaction search?

iOS and Android App:
Select the Account segment from the wheel and open your list of accounts. Drag the screen down below the Accounts heading to see the new search filter tabs Amount, Text, Date and All. Tap on the tab you want to use and enter the information that you wish to search for and then tap on Search. Your search results will then be displayed on the screen.

Tablet Bank:
Select the account you want to search from the main screen after you have logged in. Select the “Search” box that appears and you will be able to enter your search text. Filter options will also appear to make your search easier.

Windows Mobile:
Select “Account” from the main screen and choose the account you want to search for transactions. Select the magnify glass icon at the bottom of the screen and enter the information you wish to search for and hit enter. Your search results will then be displayed.

Can I edit or delete a future transfer or payment?

You can edit and delete future dated payments, except for standing orders, on our iOS and Android apps only.

What if I lose my mobile phone or tablet or it is stolen?

You need to tell your mobile network operator immediately, so they can disable the phone.

  • As long as your Danske Mobile/Tablet Bank log on details are secure, no-one else can use your phone or tablet to access your mobile/tablet banking data. If however, you suspect that someone has intercepted your User ID, Passcode or your security card, please contact us immediately on (+44) (0)28 9004 9219**.


  • ** Lines are open between 8.00am and 10.00pm Monday to Thursday, 8.00am and 5.00pm on Friday and 9.30am to 4.30pm on Saturdays and Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    Do I always need to log out?

    To protect your personal and account information it is recommended that you always log off when you have finished using eBanking, the app and when you have finished viewing documents in your electronic mailbox.

    Logging off eBanking
    Select “Log off”. If you do not select “Log off” when you have finished Danske eBanking will remain open and will automatically log off after 20 minutes.

    Logging off the app
    Select “Log off”. If you do not select “Log off” when you have finished using the app, Danske Mobile/Tablet Bank will remain open and will automatically log off after 10 minutes.

    Logging off electronic mailbox
    Select “Close electronic mailbox”. If you do not select “Close electronic mailbox” when you have finished viewing your documents the browser will remain open and will automatically log off after 60 minutes.

    What if I have forgotten my Passcode or User ID?

    If you have forgotten your Passcode you need to contact us to order a replacement Passcode. When you receive the replacement Passcode you need to log on to your eBanking with the replacement Passcode, you will be prompted to change the Passcode to one of your own choice which must be 4 digits. When your Passcode has been successfully changed on eBanking you can use this Passcode to access Danske Mobile/Tablet Bank. If you have forgotten your User ID you can call us and we can confirm this to you over the phone. You can call eBanking Support on (+44) (0)28 9004 9219**. You can choose to save your User ID on the log-on screen by tapping “Remember User ID”, by doing this Danske Mobile/Tablet Bank will remember your User ID at your next log-on and you will only be required to enter your 4-digit Passcode. You will only have to key in your User ID if you are using a different device or if someone else has logged on after you on your device.

    ** Lines are open between 8.00am and 10.00pm Monday to Thursday, 8.00am and 5.00pm on Friday and 9.30am and 4.30pm on Saturdays and Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    Is Danske Mobile Bank / Tablet Bank secure?

    Danske Bank aims to provide online Ways to Bank solutions with a very high level of security. We are constantly developing our security systems, so they comply with current practice and guidelines on security of online Ways to Bank solutions.

    It is also important that you take security precautions when you use Danske Mobile/Tablet Bank. For instance, you should always update your Smartphone or tablet software (via iTunes/App store for iOS devices, via update function on Android and Windows devices) and any apps that may be installed. Be careful about which wireless network you connect to, make sure that you do not ignore warnings such as "servers” certificate cannot be validated" , avoid accepting and installing software that rouses suspicion or comes from people or organisations you do not know or trust, protect your device with a PIN code so that the keypad locks after a few minutes without use, never install unauthorised software (jailbreak).

    Security in Mobile/Tablet Bank

    When you log on you identify yourself using your eBanking User ID and Passcode, giving you a quick and easy access to view account information. You can choose to save your User ID on the log-on screen by tapping “Remember User ID”. This does not affect your online security as the User ID is replaced with your name and you must still enter your personal Passcode along with it to log on successfully. If you are unable to log-on to any of our on-line services due to a security blocking or recent inactivity then you can arrange to have access by contacting us on (+44) (0)28 9004 9219** To make payments to third parties and to trade securities, you will be prompted to enter a 6 digit number from your security card as an extra security factor. As an extra security precaution, you will be automatically logged out of mobile banking after 10 minutes of non use.

    As an additional precaution you can set most devices so the screen will automatically lock after a period of non use.

    My access to the app has been blocked, how do I get it unblocked?

    At log-on:
    If you have entered your Passcode incorrectly four times your access is blocked. To unblock your access you will need to request a temporary PIN. You can request it by calling eBanking Supports on (+44) (0) 28 9004 9219** or by calling into one of our branches. When you receive your temporary PIN you must log-on to your eBanking using a P.C to set a new Passcode. Once this has been done you can then access the app again.

    When completing a Transaction:
    If you have entered your security card number incorrectly four times when completing a transaction your security card will be blocked. You will need to request a new security card by calling eBanking Support on (+44) (0) 28 9004 9219** or by calling into one of our branches. Once you receive your new security card you can carry out transactions again through the app.

    ** Lines are open between 8.00am and 10.00pm Monday to Thursday, 8.00am and 5.00pm on Friday and 9.30am and 4.30pm on Saturdays and Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    What are the opening hours for contacting the bank via the app?

    • For eBanking Support or for assistance with our apps our opening hours are between 8.00am and 10.00pm Monday to Thursday, 8.00am and 5.00pm on Friday and 9.00am and 4.30pm on Saturdays & Sundays***.
    • Helpline for lost and stolen cards is open 24/7.
    • For general help you can email the Bank using “homepage_requests@danskebank.co.uk” or use the general enquiries phone number (+44)(0) 28 9004 9221 which is available between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays***.


    *** Except on bank holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service.Call charges may vary. P lease refer to your phone company for details.

    Can the app be withdrawn?

    • The app may be withdrawn at any time by the app provider; we will do our best to tell you if this is going to happen.

    How do I access secure mails?

      After you have logged into the iOS and Android Mobile app:
    • Tap the envelope icon at the bottom of the main screen with the wheel, then tap “show all” this will bring you to the screen showing you messages in your inbox and sent messages.
    • OR
    • Tap “Contact” from the wheel then select “see all messages to and from the bank”, this will bring you to the screen showing you messages in your inbox and sent messages.


    • After you have logged into Windows Mobile Bank:
    • Once you have logged on select “Messages” from the main screen and this will bring you into your message inbox.


    • After you have logged into Tablet Bank:
    • Tap “Contact Us and Additional Info” and you will see 2 new folders:
      - Inbox (this is where mails from us to you will be stored for 12 months)
      - Sent (this is where mails from you to us will be stored for 12 months)
    • The number of mails displayed in the Inbox folder reflects “unread” mails that you have. This is also the case in eBanking.

    How do I send a new secure mail message?

      After you have logged onto iOS and Android Mobile app:
      • Tap the envelope icon at the bottom of the main screen with the wheel, then tap “show all” this will bring you to the screen showing you messages in your inbox and sent messages. Tap the icon at the top right hand side of this screen, this will allow you to compose a new message.
        OR
      • Tap “Contact” from the wheel then select “New message”, this will allow you to compose a new message.

      After you have logged onto Windows Mobile Bank:
      • Once you have logged on select “Messages” from the main screen and this will bring you into your message inbox. Select the option “New” from the pop-up menu that appears when the three dots in the bottom right hand corner are selected. After you have created your message you will be asked to input a six digit code from your security card. After you have entered this code correctly the message will be sent and a copy stored in your Sent folder.

      After you have logged into Tablet Bank:
      • The “New message” tab is at the top right of this screen. Tap on this to compose a new message. After you have created the message you will be asked to input a 6 digit code from your security card. After you have entered this code correctly the message will be sent and a copy stored in your Sent folder.

    Can I see my secure mails in eBanking also?

    Any message that you receive from the Bank or send to the Bank will also appear in your eBanking messages folder.

    How long will my messages be stored?

    Although there will be a maximum number of 99 messages that can be stored in your Inbox and Sent folders in Mobile/Tablet Bank, all messages will continue to be stored in your eBanking folders.

    Does it cost anything to use Danske Mobile/Tablet Bank?

    Danske Mobile/Tablet Bank is free to use on your applicable devices. Normal data charges may apply specific to your network operator and/or your contract set-up. For Sharedeal: The normal trading/brokerage charges will apply as per Terms and Conditions for Securities Trading (“sharedeal”).

    Will you support other platforms such as BlackBerry in the future?

    Our current strategy is to provide native apps for iOS, Android and Windows Mobile due to their market position. We however continuously monitor the market position of the various platforms in our key markets.

    How do I change the order in which my accounts appear in my account history?

    iOS and Android Mobile Bank:

    • You can change the order in which your accounts appear in your account history by pressing the "Sort" button. On screen you can drag your accounts into the preferred order then press "Save."

    Tablet Bank

    • Once logged on, select the Accounts widget from the dashboard. This will display your full list of accounts. Tap on “Sort Order” and you will see that a new symbol of 3 lines appears at the right hand side of all your accounts. Hold your finger on this symbol and drag the account to wherever you wish it to appear in the list. Do this for all accounts until they are in your own preferred order. Tap on “Done” to save your changes

    Windows Phone

    • Once logged on select Account from the main page. Choose the option “Sort” from the pop-up menu that appears when selecting the three dots in the bottom right hand corner of the screen. You will then be able change how your accounts are displayed.

    Paym™ (Mobile Bank only)

    What is the Danske Mobile Payment Service and Paym™?
  • This option is currently not available on our Windows Mobile app.
  • The Danske Mobile Payment Service enables you to send and receive payments using your Mobile Phone. This service is made available through Paym™.
  • Paym™ is a look up service that facilitates customers of UK Banks to send and receive sterling payments between UK Bank accounts by using the customer’s mobile number instead of the full sort code and account number.


  • Paym™ is a registered trade mark and is used under licence from The Payments Council Limited.

    How will my personal data be used in Paym™?

    Your display name, mobile number and the sort code and account number of the account that you want payments to be made into, will be registered on the Paym™ system. By registering for Paym™ you are providing explicit consent for your personal data being used and disclosed in the course of using the service to the following persons:

    • the Operator
    • any third-party suppliers to the Operator (including the supplier or suppliers of the System or any component of the System)
    • other Participants
    • any employees or contractors of any of the foregoing
    • any other person that uses the Mobile Payments Service (Including Customers of other Participants).

    You should not proceed with your registration if you do not give such consent.

    How do I register for Paym™ using Danske Mobile Bank?

    You must firstly have registered for and logged on to Danske eBanking.

    To register using Danske Mobile Bank - You must log on to the iOS or Android App only, select the Paym™ function on the wheel and follow the instructions.

    How do I register using eBanking?

    You must firstly have registered for and logged on to Danske eBanking.
    To register using eBanking - You must log on to eBanking, select Paym™ and follow the instructions.

    What device do I need to register?

    You can register using an iOS or Android Smartphone, PC or laptop.

    How many accounts can I register against a phone number?

    You can only register one account against a phone number.

    How many phone numbers can I register?

    You can register up to 10 phone numbers.

    When you have reached your maximum of 10 registrations, you must deactivate a mobile number in order to add a new one.

    What format do I use to enter my mobile number?

    First you must enter an international dialling code. Next enter your mobile number remembering to drop the first zero e.g. a UK mobile number 07720123456 would be entered as +44 7720123456.

    What do I do if I cannot register my mobile number?

    If you cannot register your mobile number, firstly check that you have input the number correctly, remember you need to drop the first zero.

    If the number is correct then you may have opted out, intentionally or unintentionally, to receive certain text messages. To opt in again in order to receive the Paym™ activation code, text OPT IN to 60999 (standard rate text for your network provider applies). Try to register again for Paym™. Once you receive the text message with the Paym™ activation code, if you wish to stop further marketing messages then text STOP to 60999.

    If you still cannot register for the service, then you will need to contact us in order for us to investigate for you. You can contact us on (+44)(0)28 9004 9223*.

    * Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    What should I do if I do not receive an Activation Code?

    If you have not received an activation code firstly check that you have input the number correctly, remember you need to drop the first zero.

    If the number is correct then you may have opted out, intentionally or unintentionally, to receive certain text messages. To opt in again in order to receive the Paym™ activation code, text OPT IN to 60999 (standard rate text for your network provider applies). Try to register again for Paym™. Once you receive the text message with the Paym™ activation code, if you wish to stop further marketing messages then text STOP to 60999.

    If you still cannot register for the service, then you will need to contact us in order for us to investigate us for you. You can contact us on (+44)(0)28 9004 9223*.

    * Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    Does my mobile number need to be a UK number?

    No, your mobile number does not have to be a UK number, any valid mobile number can be registered as long as a UK sort code and account number are used.

    What is the Display Name?

    This is the name that will be used to identify you on the Paym™ system and which will be displayed to anyone who is registered on Paym™ who wishes to make a payment to you using Paym™.

    What is the receiving Account Number?

    This is the account number that you have selected to register and receive funds into. You can only select one account. When someone sends a payment to you using your mobile number as the proxy, this sort code and account number will be credited.

    What is the activation code?

    This is the code sent to you via text message and which is used to complete your registration for Danske Mobile Payment Service. It is our means of confirming that you own the device before we register your details on Paym™.

    How many attempts do I have to enter in my activation code?

    You will have 3 attempts to input the activation code correctly. If you input the activation code incorrectly 3 times you will have to start the registration process again.

    What happens if the session times out or I lose signal before I input the activation code?

    If the session times out before you can input the activation code, you will have to log in again using your User ID and Passcode and start the registration process again.

    Can both joint account holders register?

    Yes, each joint account holder who has a separate mandate for the account (that is the right to operate the account without the consent of any other joint account holder) can register their details on Paym™. They must register separately using their own mobile number(s).

    What if my mobile number is already registered to receive payments using Paym™ with another bank or building society?

    To receive payments into one of your eligible Danske accounts you will need to deactivate your mobile from Paym™ with the other bank or building society and then register your mobile with Danske

    How can I change my sort code and account number which is registered on the Paym™ system?

    If you wish to change the sort code and account number for receiving payments you may do this via the iOS or Android app or eBanking.

    Via the mobile app: On the "Paym™" screen select the Settings symbol cog symbol

    Then on the "Settings" screen select "Edit" on iOS phones or on Android phones select pencil symbol

    Via eBanking: Under the Agreement screen you can select the relevant registration you wish to amend. Within this screen select the Change Account screen and follow on screen instructions. You can also change the sort code and account number by contacting us on (+44)(0)28 9004 9223*. Please note that your registration must be active in order to amend the sort code and account number.

    * Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    How do I deactivate my registration?

    You can do this via the iOS and Android or eBanking.

    Via the App: located under Settings and select Edit to deactivate one or all registrations.

    Via eBanking: Under the Agreement screen you can select the button to Deactivate All, or if you click into one specific agreement you may Deactivate just this one registration. You can also deactivate by contacting us on (+44)(0)28 9004 9223*.

    Please note that you will not be able to send or receive money via Paym™ when you have deactivated. If you wish to use Paym™ in the future you will need to register via the mobile app or eBanking.

    * Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    Can the Bank suspend or deactivate the service without my authority?

    We may suspend your use of the service where we have reasonable grounds for doing so (this includes where we become aware of behaviour that we (acting reasonably) consider may be indicative of fraud in respect of your registration or Account.

    How can I change my mobile number that is registered on the Paym™ system?

    If you wish to change the mobile number registered on Paym™ you should deactivate your registration and then re-register using the new mobile number.

    How can I keep my account safe when using the Danske Mobile Payment Service?

    You should follow the guidance in clause 17 of the Special terms and conditions eBanking www.danskebank.co.uk/docs. In particular:

    • Never give your User ID or Passcode to anyone. We will NEVER ask you to give us this information. If you are asked to give this information to someone, even though they may say that they work for Danske Bank, then it is likely that you are speaking to a fraudster.
    • Immediately notify us if you believe that your security information may have been compromised, you have lost your mobile phone or you see a transaction on your account that you have not authorised.

    In addition you should always check the payee details before you authorise a payment.

    What financial institutions are involved in Paym™?

    Refer to the Paym™ website to view all participating banks and building societies.

    Payments (Paym™)

    How do I make a payment?

    To make a payment select the Paym™ widget within the eligible mobile app:

    • Please note that you can only send a payment to a person who is registered on the Paym™ system.
    • Select the account you want to make the payment from using the drop-down list.
    • Enter the amount you wish to pay.
    • Input the mobile phone number of the person you want to make the payment to by either inputting the mobile number, selecting a mobile number from one of your latest payments or selecting the mobile number using your contacts list on your phone.
    • You may also enter a message for the payee if you want to send one.
    • Once you have checked the details click “OK” to move to the "Confirm payment" screen.
    • The "Confirm payment" screen displays details of the payment including your account to be debited, the amount to be debited, the name and mobile number of the person you wish to credit and any message you wish to send the payee.
    • Check the details to make sure you are sending money to the right person. If the details are correct swipe "Transfer money" to send the payment.
    • Check the details to make sure you are sending money to the right person. If the details are correct swipe "Transfer money" to send the payment.
    • A "Confirmation" screen will tell you that the payment has been sent.

    What is the daily limit for Danske Mobile Payment Service?

    The maximum daily amount is GBP250. Within the mobile app you can keep track of your daily spend via the payment slider on the payment screen. Please note that this will include any payments you send which are subsequently rejected.

    Do you access the information in my phone book?

    For iOS phones you must allow Paym™ access to your phone book otherwise you will not be able to enter or select a payee and thus be unable to complete the payment.

    What happens if I do not allow Paym™ access to my phone book?

    For iOS phones you must allow Paym™ access to your phone book otherwise you will not be able to enter or select a payee and thus be unable to complete the payment.

    How do I allow Paym™ access to my phone book so that I can select a payee when making a payment?

    For iOS phones select the Settings app on your phone. Then select "Privacy", and then "Contacts". Make sure that "Mobile Bank" is set to "On".

    How long will it take for a payment to be processed?

    • A payment made to another Danske Bank account will be processed as an electronic payment - internal transfer.
    • A payment made to an account held with another Bank will be processed as an electronic payment – faster payment.
    • Full details of the time taken to process such payments are set out in the Payment Table which can be found on danskebank.co.uk/docs.

    What should I do if I make a payment in error?

    If you make a mistake and send a payment to the wrong Payee you must contact us immediately and we will make reasonable efforts to try to get the payment returned.

    What happens if I try to make a payment to a person who is not registered for the service with their Bank?

    Payments cannot be made to anyone who is not registered for the service and you will immediately be notified of this.
    We offer the option for you to send a text message to the payee, advising them that in order to receive funds by Paym™, they must register for the service with their Bank. This text message is an optional feature you can use. This text message will be sent by you and not Danske Bank. Normal charges may apply specific to your network operator and/or your contract set-up.

    What happens if I make a duplicate payment?

    If you feel that you have not authorised a payment then please contact us immediately on (+44)(0)28 9004 9223* and we will investigate for you.

    * Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    What should I do if I see a payment that I have not authorised?

    If you feel that you have not authorised a payment then please contact us immediately on (+44)(0)28 9004 9223* and we will investigate for you.

    * Lines are open between 8.00am and 8.00pm Monday to Friday and 9.00am and 4.30pm on Saturdays & Sundays, except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. We may record or monitor calls to confirm details of our conversations, for your protection, to train our staff and to maintain the quality of our service. Call charges may vary. Please refer to your phone company for details.

    How do I know that the payment I have sent/received is through Danske Mobile Payment Service?

    You can check the transaction on your account. When you send a payment the transaction will show "Paym™ to" followed by the name of the payee. When you receive a payment the transaction will show "Paym™ f." followed by the name of the payer. When you send a payment and it is rejected the transaction will show "Reject Paym™ f." and the name of the payee.

    How do I see any reference text for a Paym™ transaction??

    Select the transaction by tapping it and further transaction details will be shown. If reference text has been keyed it will be displayed beside the "Text: field. If no reference text was keyed then the 'Text:' field will show 'N/A'.

    Does it cost me anything to use Danske Mobile Payment Service?

    The service is currently free of charge by the Bank, however you should refer to your mobile phone service provider for any additional charges that could be made by them.

    What if I lose signal while registering?

    When you register (on the Mobile App or eBanking) the activation code sent to you is linked to your current registration session and is only valid for input during that session. If for any reason your session times out and then you receive an activation code, this activation code cannot be used and should be ignored.

    In this case you will have to log in again using your User ID and Passcode and start the registration process again to receive a new activation code for input during the current registration session.

    The prompt receipt of an activation code is dependent on your mobile phone service provider. In instances where your provider is experiencing difficulties and is slow in delivering an activation code you may need to attempt registration on multiple occasions or at a different time.

    How do I send a payment should the service be unavailable?

    If the service is unavailable you can still transfer funds via the Transfer section in the Mobile App or via your eBanking. Please note you will need to have the payee’s account details to be able to do this.

    Is it possible to use Danske Mobile Payment Service to send a payment in a currency other than Sterling?

    The service allows you to send and receive sterling payments only between UK Bank accounts by using your mobile number.

    Help with Investment

    What is the Trade function?

    The trade function is used for Sharedeal service. Sharedeal is a quick and convenient way of buying and selling stocks and shares on a non-advised basis. To buy and sell securities you need a custody account. Please note that it is no longer possible to open a new custody account to avail of the Sharedeal service. Existing customers who hold a custody account can continue to use the Sharedeal service.

    How can I trade securities?

    Mobile Banking (iOS and Android):

  • Select the trade segment from the Investment wheel and use the “Buy” and “Sell” buttons.


  • Mobile Banking (Windows Mobile):
  • Select the “Trade” option from the Investment page and use the Buy/Sell page.


  • Tablet Banking:
  • You can use the “Buy” and “Sell” buttons within the “Custody” “Markets” and “Watchlist functions.
  • What securities can I trade?

    You can buy and sell shares listed on the UK FTSE ALL Share Index and a wide range of other UK securities.

    You can buy and sell a selection of shares and other securities listed on the other global markets which are specified in Schedule 1 of the Terms and Conditions for Securities Trading (Sharedeal) which are available within the “i” button.

    You cannot trade securities through an ISA custody account via Sharedeal.

    What are the trading hours?

    You can place a trade 24 hours a day. If the trade is transmitted while the relevant market is open, Danske Bank A/S will usually execute the trade immediately. If a trade is placed outside the opening hours of the market on which the security is listed, it will be accepted, but will only be transmitted for execution when the market re–opens.

    How often are the prices of securities updated?

    The price you will be quoted is an indicative price, which means that it may not be the price you receive. These indicative prices are updated every 15 minutes.

    What are the trading charges?

    Charges will be the same as eBanking, please refer to schedule 4 in the Terms and Conditions for Securities Trading (“Sharedeal”) for details of our transaction charges. The Terms and Conditions for Securities Trading (“Sharedeal”) are available within the “i” button.

    How do I change the order of the market indexes?

    Mobile Banking (iOS and Android):

  • By tapping the “sort” button when you are in the markets segment on the investment wheel you can rearrange the market index listing. On the screen you can drag the relevant market index into the preferred order and then press “Approve”.


  • Mobile Banking (Windows Mobile):
  • Once logged on select Markets from the Investments page. Choose the option “Sort” from the pop-up menu that appears when selecting the three dots in the bottom right hand corner of the screen. You will then be able change how your accounts are displayed


  • Tablet Banking:
  • By tapping the “sort order” button when you are in the markets function you can rearrange the market index listing. On the screen you can drag the relevant market index into the preferred order and then press “Approve”.
  • How do I set my watchlist?

    Mobile Banking (iOS and Android):

  • You can add securities to your watchlist by tapping on the “+” button within the watchlist segment on the investment wheel, you can then search and select the relevant security to add to your watchlist . If you already have securities listed within your watchlist tap “edit” first and then tap the “+” button


  • Mobile Banking (Windows Mobile):
  • You can add securities to your watchlist by tapping on the “+” button on the watchlist page, you can also search and select the relevant security to add to your watchlist .


  • Tablet Banking:
  • You can add securities to your watchlist by tapping on the star icon you will find this icon throughout the investment functions e.g. within the markets function and within custody account.
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